Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

26 Sept 2018, 15:48

Niks mooi nie

Two months have passed and I am still having my account debited AFTER I received an email confirming my cancellation.

ALL my follow-up emails have been ignored. Remarkable how quickly their consultants can phone you back regarding bookings or upgrading yet are silent when you are following up on unauthorized deductions.

The reason I decided to cancel my subscription was due to the poor service received (quality of treatments) and the restrictions based on bookings that were not properly communicated to be when signing up.

I have been waiting for my call to be answered for 30mins to try and resolve this telephonically.

0
Replies (2)
MoiMooi
MoiMooi's reply26 Sept 2018, 16:19
Official

Good Day Ashleigh,

We are investigating where the failure arose and will ensure that it does not happen again.

Please provide us with an alternate contact number to ensure that we get into contact with you to resolve this query swiftly and amicably.

Kind Regards,

MoiMooi Team

's update27 Sept 2018, 13:00
Reviewer Update
It saddens me that it took a post to HelloPeter and serveral posts on your social media to get assistance (which I see is not visible now). My mobile + office number is provided and I know it's on the system as I've already received calls asking to sign up. The consultant who called me 15mins after posting on HelloPeter was polite and apologetic. Diane mentioned having unauthorized debit orders were due to a "glitch". She had asked me to come back on HelloPeter to rate her service and post that this has been resolved which I will not do until I see that debit orders have stopped.