Money hungry

I am disgusted by the service I received from them. I cancelled my membership and was then charged again for a new month. When I questioned this I was told I would receive a refund with in 30-60days. That was over 60 days ago and no refund has been done. I have called again and this time was told I may get it by the 20th of this month. I feel their customer service is disgusting and they are quick to take you money even when it comes to extra fees that you are not made aware of but when they are in the wrong you can’t seem to get your money back. Poor service