Money grabbers

Hi, I would like feedback regarding the second debit order of R200 that was taken off my account this month. The call centre says "It is a system error, but I can have 2 free treatments.." No thank you - I want the debit order reversed - " Sorry that can take up to two months, if you reverse it at the bank, we might see your account as not paid and try to take the monthly debit again or you can do a manual payment 7 days before next debit order and we will manually change next months debit order"

What's the point of two free treatments if the system is already saying I have reached max after only booking two for the new month. There is always something wrong with booking treatments and you have to phone the call centre to rectify.

I want the error fixed, the money back in my account and my membership cancelled.