SP
Sonia P
1 reviews | Active since Jun 2021
09 Jan 2022, 22:50
MoiMooi.com won't cancel my subscription
Most likely the worst experience I have ever had. Cancelled my subscription 10 months ago and I still get debited every single month! Eventually a extremely arrogant and rude Dianne phoned, the same person that sent a email to say a refund will be processed and told me that there is still a amount outstanding from April so they cant refund or cancel my subscription and that I have to pay another R599 for it to be cancelled. When I asked why didn't they contact me to let me know that is what is stopping the cancellation she said they dont work like that. My question is why when I contact them to enquire why yet another month has been debited dis they not tell me this? I have not even used the service once since most treatments are only for week days and not weekends, which was obviously not mentioned when they sold me the subscription. They still refuse to cancel my subscription even after I paid R5990 after my cancellation notice. Pathetic service and extremely rude. Do not get trapped, first read all the bad reviews about #MoiMooi on Hallo Peter.
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MoiMooi's replyOfficial
10 Jan 2022, 10:31Dear Sonia Pretorius,
At the time when you requested to cancel your account was in arrears due to unsuccessful debit orders on your account. Diann did tell you the amount owed that the membership could be paid up to date and cancelled. You did not comply, which means that your account was not cancelled.
Obviously there are more weekday appointments available as there are 5 weekdays as apposed to 2 weekend days. This applies to every business in the world. Wouldn't it be great if the weekend had 5 days and the week only 2! Sorry for not me mentioning this fact that should be known
We have tens of thousands of members in SA, with such a large member base, yes there will be a percentage of negativity(over the years) with offering a service in our industry ( case in point Sorbet for Salons, Virgin for subscription membership- you will see surpass them by far with regards to positive exposure) We are actually really proud of our social media presence and exposure. We are currently rated number 6 with regards to positive reviews out of 25000 companies. Of course, when we receive any negative remarks/reviews we will do all in our ability to rectify them. Please also remember that some social media platforms use algorithms that essentially make them echo chambers which 'makes ' you engage with their selected content. They offer no reputable editorial oversight or right of reply. There is definitely no exploitation we offer a fantastic deal that enables thousands of our members to receive quality beauty treatments at an affordable price every month. Our very large customer base enables us to employ lots of beauty the******s and support staff. Obviously, jobs are desperately needed in our industry and country and we will not do anything to jeopardize our valued employees livelihoods. Choose any company with a reasonable customer base and time in existence and your search will retrieve similar or worse results. Or alternatively, search for positive reviews and content about us, and as previously stated, and you will see that there is much more positivity and grateful responses than negativity.
Please contact us so that we can offer you the best payment options to close your account.
Yours Sincerely,
Customer Service Dept
At the time when you requested to cancel your account was in arrears due to unsuccessful debit orders on your account. Diann did tell you the amount owed that the membership could be paid up to date and cancelled. You did not comply, which means that your account was not cancelled.
Obviously there are more weekday appointments available as there are 5 weekdays as apposed to 2 weekend days. This applies to every business in the world. Wouldn't it be great if the weekend had 5 days and the week only 2! Sorry for not me mentioning this fact that should be known
We have tens of thousands of members in SA, with such a large member base, yes there will be a percentage of negativity(over the years) with offering a service in our industry ( case in point Sorbet for Salons, Virgin for subscription membership- you will see surpass them by far with regards to positive exposure) We are actually really proud of our social media presence and exposure. We are currently rated number 6 with regards to positive reviews out of 25000 companies. Of course, when we receive any negative remarks/reviews we will do all in our ability to rectify them. Please also remember that some social media platforms use algorithms that essentially make them echo chambers which 'makes ' you engage with their selected content. They offer no reputable editorial oversight or right of reply. There is definitely no exploitation we offer a fantastic deal that enables thousands of our members to receive quality beauty treatments at an affordable price every month. Our very large customer base enables us to employ lots of beauty the******s and support staff. Obviously, jobs are desperately needed in our industry and country and we will not do anything to jeopardize our valued employees livelihoods. Choose any company with a reasonable customer base and time in existence and your search will retrieve similar or worse results. Or alternatively, search for positive reviews and content about us, and as previously stated, and you will see that there is much more positivity and grateful responses than negativity.
Please contact us so that we can offer you the best payment options to close your account.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply10 Jan 2022, 10:31
Official
Dear Sonia Pretorius,
At the time when you requested to cancel your account was in arrears due to unsuccessful debit orders on your account. Diann did tell you the amount owed that the membership could be paid up to date and cancelled. You did not comply, which means that your account was not cancelled.
Obviously there are more weekday appointments available as there are 5 weekdays as apposed to 2 weekend days. This applies to every business in the world. Wouldn't it be great if the weekend had 5 days and the week only 2! Sorry for not me mentioning this fact that should be known
We have tens of thousands of members in SA, with such a large member base, yes there will be a percentage of negativity(over the years) with offering a service in our industry ( case in point Sorbet for Salons, Virgin for subscription membership- you will see surpass them by far with regards to positive exposure) We are actually really proud of our social media presence and exposure. We are currently rated number 6 with regards to positive reviews out of 25000 companies. Of course, when we receive any negative remarks/reviews we will do all in our ability to rectify them. Please also remember that some social media platforms use algorithms that essentially make them echo chambers which 'makes ' you engage with their selected content. They offer no reputable editorial oversight or right of reply. There is definitely no exploitation we offer a fantastic deal that enables thousands of our members to receive quality beauty treatments at an affordable price every month. Our very large customer base enables us to employ lots of beauty the******s and support staff. Obviously, jobs are desperately needed in our industry and country and we will not do anything to jeopardize our valued employees livelihoods. Choose any company with a reasonable customer base and time in existence and your search will retrieve similar or worse results. Or alternatively, search for positive reviews and content about us, and as previously stated, and you will see that there is much more positivity and grateful responses than negativity.
Please contact us so that we can offer you the best payment options to close your account.
Yours Sincerely,
Customer Service Dept
At the time when you requested to cancel your account was in arrears due to unsuccessful debit orders on your account. Diann did tell you the amount owed that the membership could be paid up to date and cancelled. You did not comply, which means that your account was not cancelled.
Obviously there are more weekday appointments available as there are 5 weekdays as apposed to 2 weekend days. This applies to every business in the world. Wouldn't it be great if the weekend had 5 days and the week only 2! Sorry for not me mentioning this fact that should be known
We have tens of thousands of members in SA, with such a large member base, yes there will be a percentage of negativity(over the years) with offering a service in our industry ( case in point Sorbet for Salons, Virgin for subscription membership- you will see surpass them by far with regards to positive exposure) We are actually really proud of our social media presence and exposure. We are currently rated number 6 with regards to positive reviews out of 25000 companies. Of course, when we receive any negative remarks/reviews we will do all in our ability to rectify them. Please also remember that some social media platforms use algorithms that essentially make them echo chambers which 'makes ' you engage with their selected content. They offer no reputable editorial oversight or right of reply. There is definitely no exploitation we offer a fantastic deal that enables thousands of our members to receive quality beauty treatments at an affordable price every month. Our very large customer base enables us to employ lots of beauty the******s and support staff. Obviously, jobs are desperately needed in our industry and country and we will not do anything to jeopardize our valued employees livelihoods. Choose any company with a reasonable customer base and time in existence and your search will retrieve similar or worse results. Or alternatively, search for positive reviews and content about us, and as previously stated, and you will see that there is much more positivity and grateful responses than negativity.
Please contact us so that we can offer you the best payment options to close your account.
Yours Sincerely,
Customer Service Dept