1 reviews | Active since Feb 2020
Moimooi taking 6 months worth of unauthorised debits and refusing a refund
<div>Hi there, I have been contacting you Moimooi telephonically and via email. Have spoken to Natasha and Diann and have been dealing with this issue since April last year. After cancelling my member on the 1st of March 2019 Moimooi debited me my account without authority from April 2019 until September 2019. They are now refusing to take my calls or respond to my emails, they even put the phone down in my ear yesterday when I told them that I would wait for Diann to finish her call because I had left at least 5 messages for her to call me back and she still hasn't. I now have no choice but to tell put my story on hellopeter in the hopes that they will assist me in revolving this query and provide me with my refund. I have been trying to receive a refund from Moimooi since June last year when I picked up that they are still debiting my account without authority. They then continue to take debits until September 2019 and didn't cancel the debit order. Moimooi treats their clients terribly after they cancel their membership and then they **** money from their clients bank accounts for months on end. My personal experience is that their client service is horrific.I have been more than patient with waiting for them to help me sort this out.</div>
Yours Sincerely,
Customer Service Dept
Yours Sincerely,
Customer Service Dept
