Moimooi still owes me money

I cancelled my account with Moimooi, and even after making my final payment they still debited funds for two months in a row after the cancellation. After so much back and forth - calling, emails etc, they finally agreed to refund me what I'm owed. That was about 6 months ago. I am still waiting, still regularly calling and emailing and nobody can provide me with an answer of why I have not been refunded. In the latest communication Natasha Fortuin told me my R1000 would be refunded before the end of March (which was already ridiculously late because of how long I had been waiting), but now it's mid-April and no refund, no explanations. I regret signing up with Moimooi - not because there was anything wrong with the service itself, the staff are amazing, but because they have drained me these past couple of months trying to get information out of them. I have needed my refund urgently for a doctor's fee and I have communicated this to them several times. This is unacceptable and *********, I followed protocol, I did everything required, and I still have not received my refund.