Moimooi refund

Hi early November 1of there people phone me I signed up but I was struggling to get an appointment and I canceled my subscription and I was talking to Diane and I said to her she must stop the debit order but the 25 of November it still went of again phone her and very rude she said it will rake 60 to 90 days for pay out but then I phone my bank to reverse it and they couldn't because they put a code on not for the bank to reverse it the thing is so unfair why musti wait so long for my money where I told her to cancel my debit order