MoiMooi - nothing mooi about the way that they treat customers

I don't even think that they deserve one a one star rating. I am utterly disappointed in MoiMooi and how they treat people/customers. On the 24th of July 2018, Shiehaam Daniels gave me a call to sell a membership to me that was specifically "discounted" for me as I entered a competition on Facebook. At first I did agree to it, but as I thought about it more and more I realized that it was too expensive for me. I then immediately emailed the email given ********** to inform them to please cancel the membership immediately but to ,y suprise I received an email back saying: "Your message wasn't delivered to ********** because the address couldn't be found, or is unable to receive mail." But I wasn't going to leave it there, so I emailed another 3 times after that with still no response. I had also tried calling but the line would just cut everytime. Eventually on the 3rd of September when the money was debited from my account, I tried calling again and low and behold a lady by the name of Kim answered the call. I explained my situation to her and told her that I had been trying to get hold of them for more than a month. She said that apparently the system got hacked and that is why I couldn't get hold of anyone. She did say that I should call the bank and ask that the money be reversed (I was one step ahead and had done it already.) but there would be a cancellation fee. I felt that the cancellation fee was unnecessary as I cancelled on the same day that I was contacted. She eventually agreed that no fee would be charged and she sent me an email on 3 September 2018 confirming that the membership was cancelled.

But boy oh boy, this passed Saturday - guess what! My account was debited again!!! Which now meant I had to call the bank again and repeat the process. Each time that they debited my account is was 2 debit orders each time so in total 4 separate debit. I want to know who is going to pay for my reversal and admin charges to reverse the debit orders? I had to pay extra money for a company that clearly doesn't know what they are doing.

I am very very unhappy about this and wont recommend this place to anyone!!!