SP
Saranda P
1 reviews | Active since May 2021
08 Feb 2022, 09:36
MoiMooi not so mooi
My cancellation was sent on the 15th of Oct 2021 and they now don't deduct the R599 per month, as was the agreement, they now deduct R299.50 every 2 weeks. Just ignoring my cancellation.... tra lala. Lekker né. How these people stay in business is beyond me.
I sent a grievance e-mail this morning. I'm waiting on Dian to issue the list of "reasons" why they are still debiting from my account. Probably admin fees or back pay on missed / reversed debit orders.
I'm at my last nerve now. Getting help from the consumer ombudsman today.
Helpful (0)
Replies (5)0
Replies (5)
MoiMooi's replyOfficial
08 Feb 2022, 10:05Dear Sandra Pienaar,
You are correct in the fact that your account was in arrears due to ti many unsuccessful debit orders on your account. We suggest that you downgrade your package to a more affordable one that better suits your budget. Or if you wish to cancel please contact us so that we can offer you the best method to bring your account up to date
An agent will contact you.
Yours sincerely,
Customer Service Dept
You are correct in the fact that your account was in arrears due to ti many unsuccessful debit orders on your account. We suggest that you downgrade your package to a more affordable one that better suits your budget. Or if you wish to cancel please contact us so that we can offer you the best method to bring your account up to date
An agent will contact you.
Yours sincerely,
Customer Service Dept
MoiMooi's reply08 Feb 2022, 10:05
Official
Dear Sandra Pienaar,
You are correct in the fact that your account was in arrears due to ti many unsuccessful debit orders on your account. We suggest that you downgrade your package to a more affordable one that better suits your budget. Or if you wish to cancel please contact us so that we can offer you the best method to bring your account up to date
An agent will contact you.
Yours sincerely,
Customer Service Dept
You are correct in the fact that your account was in arrears due to ti many unsuccessful debit orders on your account. We suggest that you downgrade your package to a more affordable one that better suits your budget. Or if you wish to cancel please contact us so that we can offer you the best method to bring your account up to date
An agent will contact you.
Yours sincerely,
Customer Service Dept
SP
Saranda P's updateReviewer Update
08 Feb 2022, 10:351. Get my name right
2. Read the whole review again. I did cancel. In October 2021 already.
3. You are debiting money that is not yours to debit.
4. Your inability to get the above correct shows the incompetence of the accounts department.
In stead of replying to my review, why not pick up the phone and call me. If a phone call is not convenient, try to reply to my e-mail sent this morning. Your focus is not where it should be.
2. Read the whole review again. I did cancel. In October 2021 already.
3. You are debiting money that is not yours to debit.
4. Your inability to get the above correct shows the incompetence of the accounts department.
In stead of replying to my review, why not pick up the phone and call me. If a phone call is not convenient, try to reply to my e-mail sent this morning. Your focus is not where it should be.
SP
Saranda P's update08 Feb 2022, 10:35
Reviewer Update
1. Get my name right
2. Read the whole review again. I did cancel. In October 2021 already.
3. You are debiting money that is not yours to debit.
4. Your inability to get the above correct shows the incompetence of the accounts department.
In stead of replying to my review, why not pick up the phone and call me. If a phone call is not convenient, try to reply to my e-mail sent this morning. Your focus is not where it should be.
2. Read the whole review again. I did cancel. In October 2021 already.
3. You are debiting money that is not yours to debit.
4. Your inability to get the above correct shows the incompetence of the accounts department.
In stead of replying to my review, why not pick up the phone and call me. If a phone call is not convenient, try to reply to my e-mail sent this morning. Your focus is not where it should be.
MoiMooi's replyOfficial
08 Feb 2022, 11:05Dear Saranda Pienaar,
Apologies for the typo. Totally unintentional.
At the time of the cancellation request your account was already in arrears, that is why the account could not be canceled. This is the misunderstanding. We are not really having success with the billing due to the debit orders not being successful on your account
Yours sincerely,
Customer Service Dept
Apologies for the typo. Totally unintentional.
At the time of the cancellation request your account was already in arrears, that is why the account could not be canceled. This is the misunderstanding. We are not really having success with the billing due to the debit orders not being successful on your account
Yours sincerely,
Customer Service Dept
MoiMooi's reply08 Feb 2022, 11:05
Official
Dear Saranda Pienaar,
Apologies for the typo. Totally unintentional.
At the time of the cancellation request your account was already in arrears, that is why the account could not be canceled. This is the misunderstanding. We are not really having success with the billing due to the debit orders not being successful on your account
Yours sincerely,
Customer Service Dept
Apologies for the typo. Totally unintentional.
At the time of the cancellation request your account was already in arrears, that is why the account could not be canceled. This is the misunderstanding. We are not really having success with the billing due to the debit orders not being successful on your account
Yours sincerely,
Customer Service Dept
SP
Saranda P's updateReviewer Update
08 Feb 2022, 11:24Here is an idea...
Pick up the phone and talk to me. Or pull your laptop out and send me a mail.
The communication from your department is shocking. How am I supposed to know the cancellation was not done if this was not communicated to me???? The cancellation ticket was closed without any communication. Therefore I understood that everything was in order.
In your effort to make MoiMooi the victim in this whole saga, you have just proved to everyone reading this review and subsequent responses that your department is sadly failing at due diligence to the customer.
I am not the only complainant in regards to the accounts department. Try getting your house in order before publicly humiliating yourself and your company further.
Pick up the phone and talk to me. Or pull your laptop out and send me a mail.
The communication from your department is shocking. How am I supposed to know the cancellation was not done if this was not communicated to me???? The cancellation ticket was closed without any communication. Therefore I understood that everything was in order.
In your effort to make MoiMooi the victim in this whole saga, you have just proved to everyone reading this review and subsequent responses that your department is sadly failing at due diligence to the customer.
I am not the only complainant in regards to the accounts department. Try getting your house in order before publicly humiliating yourself and your company further.
SP
Saranda P's update08 Feb 2022, 11:24
Reviewer Update
Here is an idea...
Pick up the phone and talk to me. Or pull your laptop out and send me a mail.
The communication from your department is shocking. How am I supposed to know the cancellation was not done if this was not communicated to me???? The cancellation ticket was closed without any communication. Therefore I understood that everything was in order.
In your effort to make MoiMooi the victim in this whole saga, you have just proved to everyone reading this review and subsequent responses that your department is sadly failing at due diligence to the customer.
I am not the only complainant in regards to the accounts department. Try getting your house in order before publicly humiliating yourself and your company further.
Pick up the phone and talk to me. Or pull your laptop out and send me a mail.
The communication from your department is shocking. How am I supposed to know the cancellation was not done if this was not communicated to me???? The cancellation ticket was closed without any communication. Therefore I understood that everything was in order.
In your effort to make MoiMooi the victim in this whole saga, you have just proved to everyone reading this review and subsequent responses that your department is sadly failing at due diligence to the customer.
I am not the only complainant in regards to the accounts department. Try getting your house in order before publicly humiliating yourself and your company further.
MoiMooi's replyOfficial
08 Feb 2022, 12:00Dear Saranda Pienaar,
We understand your frustration and is clearly been exacerbated by your situation.
Anyway, you are welcome to contact us or an agent will contact you to resolve this as soon as possible and put you at ease.
Yours Sincerely,
Customer Service dept
We understand your frustration and is clearly been exacerbated by your situation.
Anyway, you are welcome to contact us or an agent will contact you to resolve this as soon as possible and put you at ease.
Yours Sincerely,
Customer Service dept
MoiMooi's reply08 Feb 2022, 12:00
Official
Dear Saranda Pienaar,
We understand your frustration and is clearly been exacerbated by your situation.
Anyway, you are welcome to contact us or an agent will contact you to resolve this as soon as possible and put you at ease.
Yours Sincerely,
Customer Service dept
We understand your frustration and is clearly been exacerbated by your situation.
Anyway, you are welcome to contact us or an agent will contact you to resolve this as soon as possible and put you at ease.
Yours Sincerely,
Customer Service dept