MoiMooi Non Consumer Compliant

I have been deeply disappointed! with my experience with this establishment. Membership agreed to via telephone and I was informed by Alide, don't worry if you change your mind, feel free to let us know 21 days notice period and it will be cancelled . This done via a recorded conversation to safeguard both parties. On re-assessing my finances and changing my mind to cancel... tried to call, sent an email but yet money is debited from my account. I have never been at the establishment nor had any treatments but religiously money in essence is being taken for no services rendered. No communication from Mooimoi to acknowledge my cancellation, no email response although i see the email was delivered and read. This is an clear example of an establishment feeding off the backs of others. My aim is to expose and let others know not to fall for the 5 treatment at R699 per month membership ****. I urge Moimooi to cancel the debit order in aid for me to cut ties with your establishment as indicated in my email. Thank you. I do not recommend this establishment to anyone.