SA
Sanaa A
1 reviews | Active since Mar 2019
08 Mar 2019, 12:54
MOIMOOI IS A ***
<p>MOIMOOI IS A ***** PLEASE DO NOT SIGN UP IF YOU VALUE GOOD CUSTOMER SERVICE AND YOUR MONEY. I have the following issues with MoiMooi. 1) I have recently discovered that my account has been debited twice a month for most moths of me having joined. Not only has this caused financial implications for myself, I have had to spend a great deal of time on the telephone with not only my bank but also the moimooi office trying to have this resolved. 2) I have on numerous occasions asked that my account be debited on set date each month. This has never done. And debits are on random dates and for random amounts. 3) I made a call to the moimooi office to query the debit duplications and to say that the consultant was unprofessional is an understatement. Not only was she not willing to listen, she also had a very bad attitude in her approach with dealing with a customer. 4) my complaint has been logged over a month ago and I have yet to receive feedback from anyone!! This company owes me money and I expect a refund in full.</p>
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Replies (5)
MoiMooi's replyOfficial
08 Mar 2019, 14:36Dear Member,
Thanks airing your views on this platform. Our responses are as follows;
1) Your account has not been debited most months, only on occasion as your first months premium in October 2017 was unpaid. We attempted various times over the period to recoup the premium.
2) Your debit orders were always effected between the last on 7th of the month.
3) We will retrieve the voice recordings and our quality control dept will ascertain as to whether the service agents needs to be re-trained
4) A manager will contact you.
Thanks for bringing these issues to our attention. It will assist us in improving upon our service offering.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept
Thanks airing your views on this platform. Our responses are as follows;
1) Your account has not been debited most months, only on occasion as your first months premium in October 2017 was unpaid. We attempted various times over the period to recoup the premium.
2) Your debit orders were always effected between the last on 7th of the month.
3) We will retrieve the voice recordings and our quality control dept will ascertain as to whether the service agents needs to be re-trained
4) A manager will contact you.
Thanks for bringing these issues to our attention. It will assist us in improving upon our service offering.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply08 Mar 2019, 14:36
Official
Dear Member,
Thanks airing your views on this platform. Our responses are as follows;
1) Your account has not been debited most months, only on occasion as your first months premium in October 2017 was unpaid. We attempted various times over the period to recoup the premium.
2) Your debit orders were always effected between the last on 7th of the month.
3) We will retrieve the voice recordings and our quality control dept will ascertain as to whether the service agents needs to be re-trained
4) A manager will contact you.
Thanks for bringing these issues to our attention. It will assist us in improving upon our service offering.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept
Thanks airing your views on this platform. Our responses are as follows;
1) Your account has not been debited most months, only on occasion as your first months premium in October 2017 was unpaid. We attempted various times over the period to recoup the premium.
2) Your debit orders were always effected between the last on 7th of the month.
3) We will retrieve the voice recordings and our quality control dept will ascertain as to whether the service agents needs to be re-trained
4) A manager will contact you.
Thanks for bringing these issues to our attention. It will assist us in improving upon our service offering.
We apologize for the misunderstanding.
Yours Sincerely,
Customer Service Dept
SA
Sanaa A's updateReviewer Update
08 Mar 2019, 15:131) Your first statement is completely false. My account has been debited on multiple dates over a period of 6 months! Not once since joining this scheme has any of my installments gone unpaid. Even if it hypothetically did bounce for one month, it gives you no right, legally or ethically to debit my bank account on "occasion" as you deem fit. If one payment hypothetically had been neglected (sum of R499) how do you explain debiting my account twice a month for 6 months resulting in a deficit of nearly R3000. Am I to assume you have just pocketed R3000 of my money because R499 had not been accounted for. I have already provided proof of this. Even you cannot dispute bank statements.
2) Another false statement. My account has been debited on the 5th / 7th / 29th / 30th of the month in the past. As per point 1, for 6 months on two of these dates within the same month. Again, upon my agreement of joining this scheme you had been requested to debit my account the 1st of each month. You have failed to honor such a simple agreement.
3) I have sent a formal email to your office on 08/02/2019, it is interesting that nothing has been done regarding the poor service of your staff since then... Only when the lack of communication and professionalism is highlighted on a public platform my complaint was addressed to.
4) I've been waiting on said manager to contact me for a month now. Still waiting.
5) I am not the only customer on Hello Peter with this kind of problem. There are multiple ***** emails and complaints on here about you debiting various customers bank accounts without consent. Let me be frank here; none of us knows each other and we all cannot be wrong. YOU ARE THE COMMON DENOMINATOR i.e. the problem lies with you. Instead of trying to justify the lack of service and blatant theft due to negligence or staff being unable to keep their admin in order. Take responsibility and offer customers a proper apology and pay the money back.
It's business 101. Maybe then, you wont have so many cancellations.
SA
Sanaa A's update08 Mar 2019, 15:13
Reviewer Update
1) Your first statement is completely false. My account has been debited on multiple dates over a period of 6 months! Not once since joining this scheme has any of my installments gone unpaid. Even if it hypothetically did bounce for one month, it gives you no right, legally or ethically to debit my bank account on "occasion" as you deem fit. If one payment hypothetically had been neglected (sum of R499) how do you explain debiting my account twice a month for 6 months resulting in a deficit of nearly R3000. Am I to assume you have just pocketed R3000 of my money because R499 had not been accounted for. I have already provided proof of this. Even you cannot dispute bank statements.
2) Another false statement. My account has been debited on the 5th / 7th / 29th / 30th of the month in the past. As per point 1, for 6 months on two of these dates within the same month. Again, upon my agreement of joining this scheme you had been requested to debit my account the 1st of each month. You have failed to honor such a simple agreement.
3) I have sent a formal email to your office on 08/02/2019, it is interesting that nothing has been done regarding the poor service of your staff since then... Only when the lack of communication and professionalism is highlighted on a public platform my complaint was addressed to.
4) I've been waiting on said manager to contact me for a month now. Still waiting.
5) I am not the only customer on Hello Peter with this kind of problem. There are multiple ***** emails and complaints on here about you debiting various customers bank accounts without consent. Let me be frank here; none of us knows each other and we all cannot be wrong. YOU ARE THE COMMON DENOMINATOR i.e. the problem lies with you. Instead of trying to justify the lack of service and blatant theft due to negligence or staff being unable to keep their admin in order. Take responsibility and offer customers a proper apology and pay the money back.
It's business 101. Maybe then, you wont have so many cancellations.
MoiMooi's replyOfficial
08 Mar 2019, 15:26Hi,
It is not an appropriate platform to discuss your billing history and account status. We suggest that you come to our offices so that we can resolve the matter.
We currently rank 4th out of the 222000 companies that have reviews on this platform. This is one of our many achievements we are proud of and will always endevour to improve on it.
We understand your frustration in your believe that we are incorrect and are sure that once you sit down with a customer service agent you will understand our processes and logic.
Looking forward to meeting with you.
Yours Sincerely,
Customer Service Dept
It is not an appropriate platform to discuss your billing history and account status. We suggest that you come to our offices so that we can resolve the matter.
We currently rank 4th out of the 222000 companies that have reviews on this platform. This is one of our many achievements we are proud of and will always endevour to improve on it.
We understand your frustration in your believe that we are incorrect and are sure that once you sit down with a customer service agent you will understand our processes and logic.
Looking forward to meeting with you.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply08 Mar 2019, 15:26
Official
Hi,
It is not an appropriate platform to discuss your billing history and account status. We suggest that you come to our offices so that we can resolve the matter.
We currently rank 4th out of the 222000 companies that have reviews on this platform. This is one of our many achievements we are proud of and will always endevour to improve on it.
We understand your frustration in your believe that we are incorrect and are sure that once you sit down with a customer service agent you will understand our processes and logic.
Looking forward to meeting with you.
Yours Sincerely,
Customer Service Dept
It is not an appropriate platform to discuss your billing history and account status. We suggest that you come to our offices so that we can resolve the matter.
We currently rank 4th out of the 222000 companies that have reviews on this platform. This is one of our many achievements we are proud of and will always endevour to improve on it.
We understand your frustration in your believe that we are incorrect and are sure that once you sit down with a customer service agent you will understand our processes and logic.
Looking forward to meeting with you.
Yours Sincerely,
Customer Service Dept
SA
Sanaa A's updateReviewer Update
08 Mar 2019, 15:53Simply put I have no interest in your logic or explanations.
I also have no interest in your ranking.
Further to this I have no interest in spending more money /time on having to visit your office only to discuss what has already been discussed via email and what should have been a simple phone call from your office to me a month ago.
I am however only interested in the facts.
The fact that my account has been debited more than it should have been.
And the fact that money has been taken from my account without my consent.
Irrespective of your logic and/or ranking; without my consent this is theft.
Please refer to the emails I have sent dating back one month.
Please contact me directly should you need my banking details to deposit the funds.
Please pay back the money you owe me.
And please cancel my contract with MoiMooi with immediate effect.
Thank you.
SA
Sanaa A's update08 Mar 2019, 15:53
Reviewer Update
Simply put I have no interest in your logic or explanations.
I also have no interest in your ranking.
Further to this I have no interest in spending more money /time on having to visit your office only to discuss what has already been discussed via email and what should have been a simple phone call from your office to me a month ago.
I am however only interested in the facts.
The fact that my account has been debited more than it should have been.
And the fact that money has been taken from my account without my consent.
Irrespective of your logic and/or ranking; without my consent this is theft.
Please refer to the emails I have sent dating back one month.
Please contact me directly should you need my banking details to deposit the funds.
Please pay back the money you owe me.
And please cancel my contract with MoiMooi with immediate effect.
Thank you.
SA
Sanaa A's updateReviewer Update
28 May 2019, 10:38Since cancelling this account, my bank account has been debited an additional 3 times. Various amounts on various dates are being taken from my bank account without consent.
COULD A MANAGER CONTACT ME REGARDING THIS TODAY.
I need to understand why this continues to happen despite having no contract with you. I also want to know when the R1966 you have *******ly taken from my bank account will be refunded.
I expect an answer and a phone call from you today.
Again, YOU ARE NOT ALLOWED TO TAKE MONEY FROM MY BANK ACCOUNT. I HAVE NO EXISTING CONTRACT WITH YOU, I REFUSE TO DO ANY BUSINESS WITH YOU IN THE FUTURE. I HAVE FORMALLY WRITTEN YOU ON NUMEROUS OCCASIONS AND HAVE NO FURTHER ASSOCIATION WITH YOU (OTHER THAN GETTING MY MONEY BACK). WHAT YOU ARE DOING IS BOTH UNPROFESSIONAL AND *******. YOU HAVE YET TO EVEN APOLOGISE TO ME AND COUNTLESS OTHERS FOR YOUR INCOMPETENCE AND THEFT.
Please be advised that every single time money is taken from my bank account, it will be added to the already outstanding amount to be refunded. Your debt will increase and I will continue to both spread awareness of this and make contact with you until you have settled the amount outstanding to me.
COULD A MANAGER CONTACT ME REGARDING THIS TODAY.
I need to understand why this continues to happen despite having no contract with you. I also want to know when the R1966 you have *******ly taken from my bank account will be refunded.
I expect an answer and a phone call from you today.
Again, YOU ARE NOT ALLOWED TO TAKE MONEY FROM MY BANK ACCOUNT. I HAVE NO EXISTING CONTRACT WITH YOU, I REFUSE TO DO ANY BUSINESS WITH YOU IN THE FUTURE. I HAVE FORMALLY WRITTEN YOU ON NUMEROUS OCCASIONS AND HAVE NO FURTHER ASSOCIATION WITH YOU (OTHER THAN GETTING MY MONEY BACK). WHAT YOU ARE DOING IS BOTH UNPROFESSIONAL AND *******. YOU HAVE YET TO EVEN APOLOGISE TO ME AND COUNTLESS OTHERS FOR YOUR INCOMPETENCE AND THEFT.
Please be advised that every single time money is taken from my bank account, it will be added to the already outstanding amount to be refunded. Your debt will increase and I will continue to both spread awareness of this and make contact with you until you have settled the amount outstanding to me.
SA
Sanaa A's update28 May 2019, 10:38
Reviewer Update
Since cancelling this account, my bank account has been debited an additional 3 times. Various amounts on various dates are being taken from my bank account without consent.
COULD A MANAGER CONTACT ME REGARDING THIS TODAY.
I need to understand why this continues to happen despite having no contract with you. I also want to know when the R1966 you have *******ly taken from my bank account will be refunded.
I expect an answer and a phone call from you today.
Again, YOU ARE NOT ALLOWED TO TAKE MONEY FROM MY BANK ACCOUNT. I HAVE NO EXISTING CONTRACT WITH YOU, I REFUSE TO DO ANY BUSINESS WITH YOU IN THE FUTURE. I HAVE FORMALLY WRITTEN YOU ON NUMEROUS OCCASIONS AND HAVE NO FURTHER ASSOCIATION WITH YOU (OTHER THAN GETTING MY MONEY BACK). WHAT YOU ARE DOING IS BOTH UNPROFESSIONAL AND *******. YOU HAVE YET TO EVEN APOLOGISE TO ME AND COUNTLESS OTHERS FOR YOUR INCOMPETENCE AND THEFT.
Please be advised that every single time money is taken from my bank account, it will be added to the already outstanding amount to be refunded. Your debt will increase and I will continue to both spread awareness of this and make contact with you until you have settled the amount outstanding to me.
COULD A MANAGER CONTACT ME REGARDING THIS TODAY.
I need to understand why this continues to happen despite having no contract with you. I also want to know when the R1966 you have *******ly taken from my bank account will be refunded.
I expect an answer and a phone call from you today.
Again, YOU ARE NOT ALLOWED TO TAKE MONEY FROM MY BANK ACCOUNT. I HAVE NO EXISTING CONTRACT WITH YOU, I REFUSE TO DO ANY BUSINESS WITH YOU IN THE FUTURE. I HAVE FORMALLY WRITTEN YOU ON NUMEROUS OCCASIONS AND HAVE NO FURTHER ASSOCIATION WITH YOU (OTHER THAN GETTING MY MONEY BACK). WHAT YOU ARE DOING IS BOTH UNPROFESSIONAL AND *******. YOU HAVE YET TO EVEN APOLOGISE TO ME AND COUNTLESS OTHERS FOR YOUR INCOMPETENCE AND THEFT.
Please be advised that every single time money is taken from my bank account, it will be added to the already outstanding amount to be refunded. Your debt will increase and I will continue to both spread awareness of this and make contact with you until you have settled the amount outstanding to me.