CS
Caron S
1 reviews | Active since Jan 2020
17 Jan 2020, 08:59
MOIMOOI - BOOKING NIGHTMARE AND **** DEDUCTIONS
<div>I have been a Moimooi/Inner Soul member for a while and ever since they went onto the new booking system, when Moimooi took over, it has been a nightmare to make bookings for the 5 treatments one receives with membership. After NUMEROUS requests to sort this out, even with the regional manager's input, NOTHING has changed. The the******s are lovely, although they are overworked and often run late. Also, double deductions in December! I have cancelled my membership, no doubt, this will take weeks to resolve but I would rather spend my hard-earned money with an organisation that takes my patronage seriously</div>
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MoiMooi's replyOfficial
17 Jan 2020, 09:41Dear member.
There was no double debit in December. The extra billing was the Annual fee that is deducted every December. This was stated in the terms and conditions, on our website and a reminder was printed on the electronic booking reminders. Please in future rather contact our customer service department in order to ascertain the facts before you make incorrect defamatory statements.
Your booking history and amount of monthly treatments you use. indicates that you receive tremendous value. There is always availability for our members albeit the popular times and weekends do often book up quickly in Summer
We apologize that your experience has been so bad.
An agent will contact you today
.Yours Sincerely,
Customer Service Dept
There was no double debit in December. The extra billing was the Annual fee that is deducted every December. This was stated in the terms and conditions, on our website and a reminder was printed on the electronic booking reminders. Please in future rather contact our customer service department in order to ascertain the facts before you make incorrect defamatory statements.
Your booking history and amount of monthly treatments you use. indicates that you receive tremendous value. There is always availability for our members albeit the popular times and weekends do often book up quickly in Summer
We apologize that your experience has been so bad.
An agent will contact you today
.Yours Sincerely,
Customer Service Dept
MoiMooi's reply17 Jan 2020, 09:41
Official
Dear member.
There was no double debit in December. The extra billing was the Annual fee that is deducted every December. This was stated in the terms and conditions, on our website and a reminder was printed on the electronic booking reminders. Please in future rather contact our customer service department in order to ascertain the facts before you make incorrect defamatory statements.
Your booking history and amount of monthly treatments you use. indicates that you receive tremendous value. There is always availability for our members albeit the popular times and weekends do often book up quickly in Summer
We apologize that your experience has been so bad.
An agent will contact you today
.Yours Sincerely,
Customer Service Dept
There was no double debit in December. The extra billing was the Annual fee that is deducted every December. This was stated in the terms and conditions, on our website and a reminder was printed on the electronic booking reminders. Please in future rather contact our customer service department in order to ascertain the facts before you make incorrect defamatory statements.
Your booking history and amount of monthly treatments you use. indicates that you receive tremendous value. There is always availability for our members albeit the popular times and weekends do often book up quickly in Summer
We apologize that your experience has been so bad.
An agent will contact you today
.Yours Sincerely,
Customer Service Dept