1 reviews | Active since Jul 2021
"MoiMooi"
Firstly - shoutout to Ursula who was friendly, enthusiastic and got me excited!
However... I joined early in June this year and thought this was a great deal.... But when i tried to book i couldn't find availability. I then queried with Shareefah whether the freebies would roll over - "no you need to book online in order to use" (or something to that effect) HOW AM I SUPPOSED TO BOOK IF THERE'S NO AVAILABILITY? "You can gift it to friends and family" Really?!
Anyway, i decided to cancel my membership at the end of June to which i received an automated "... Ticket #, we will contact you shortly" I'm STILL waiting. However, they've deducted from my account twice.
I then proceeded to post here. Which was removed due to the "negative impression i was giving" - Wait. What? So i can experience it but can't post about it because they can't confirm whether it's true...?
Anyway, within an hour of the post, Angelique called me and "tried" to understand why i was posting. She said she'd give me some feedback (two weeks ago - I'm still waiting)
I then contacted MoiMooi on Wednesday, 04.08 asking to speak to Angelique (or anyone) regarding my feedback. NOT ONE person was available to take my call, but someone would call me back - I'm still waiting.
I'm REALLY not impressed by these people. All i want is a cancellation letter and my money back, is that too much to ask? Sure seems like it.
We are sorry that the membership did not work out for you. As explained to you in numerous communication the more popular treatments, dates and times need to be booked in advance as they do fill up quickly. This is further aggravated by the lockdown level protocols that we have to implement, specifically with regards to the social distancing and amount of people we are allowed to have in the salons. This is why we have discounted the monthly premium in an attempt to mitigate some of the inconvenience of having to book in advance.
An agent will contact you again.
Yours Sincerely,
Customer Service Dept
We are sorry that the membership did not work out for you. As explained to you in numerous communication the more popular treatments, dates and times need to be booked in advance as they do fill up quickly. This is further aggravated by the lockdown level protocols that we have to implement, specifically with regards to the social distancing and amount of people we are allowed to have in the salons. This is why we have discounted the monthly premium in an attempt to mitigate some of the inconvenience of having to book in advance.
An agent will contact you again.
Yours Sincerely,
Customer Service Dept