MoiMooi
I cancelled my subscription 2 months ago, and they are still debiting my account! On trying to cancel my account, it took me a week to get right! It was an issue to book appointments, or cancel them aswell! I have demanded my money back!
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MoiMooi's replyOfficial
25 Oct 2019, 11:13Good morning Sian
Our profuse apologies. We actually picked up this discrepancy when doing a debit audit yesterday and have already processed your refund which will be affected at the end of the month.
One of our Client Service Agents was scheduled to call you today to explain.
We hope that you will find this all in order and we are sincerely sorry for any inconvenience this error may have caused, it really was not done with intent.
Kind regards
MoiMooi
Our profuse apologies. We actually picked up this discrepancy when doing a debit audit yesterday and have already processed your refund which will be affected at the end of the month.
One of our Client Service Agents was scheduled to call you today to explain.
We hope that you will find this all in order and we are sincerely sorry for any inconvenience this error may have caused, it really was not done with intent.
Kind regards
MoiMooi
MoiMooi's reply25 Oct 2019, 11:13
Official
Good morning Sian
Our profuse apologies. We actually picked up this discrepancy when doing a debit audit yesterday and have already processed your refund which will be affected at the end of the month.
One of our Client Service Agents was scheduled to call you today to explain.
We hope that you will find this all in order and we are sincerely sorry for any inconvenience this error may have caused, it really was not done with intent.
Kind regards
MoiMooi
Our profuse apologies. We actually picked up this discrepancy when doing a debit audit yesterday and have already processed your refund which will be affected at the end of the month.
One of our Client Service Agents was scheduled to call you today to explain.
We hope that you will find this all in order and we are sincerely sorry for any inconvenience this error may have caused, it really was not done with intent.
Kind regards
MoiMooi