Moimoo Spa treatments

So how is it that you are fully booked for a long time. We pay these services and cannot make use of our treatments. I have 3 left for this month and can't get a booking. Been trying for 3 weeks already. And now I was told that it can't be carried over or used in next month. So what are we paying for? I'm sure many others have the same problem. The times I habt been at there it has never been so full that one can see that there really is no open bookings. This is totally unacceptable. I paid for it so now I must just sit back and loose those treatments. Sort out this mess.