Moi Mooi takes unauthorised funds from bank accounts. Beware.

In June, Moi Mooi decided to take an additional debit order from my account for R200. This was completely unauthorised and other friends of mine at Moi Mooi told me the same thing happened to them. So who knows how many people Moi Mooi decided to take money from. I bet there were hoping most people wouldn't notice. I called Moi Mooi and they said the amount would be returned to me the following month. Following month came, nothing happened. I complained, and was told a few times that the refund can take up to 60 days. This is completely unacceptable and I have never heard of this waiting period for a simple refund. After 60 days and still no refund, I spoke to the accounts department and the lady convinced me to pay a further R300 which would mean they could cancel my next month's debit order and the amount would be settled. I did this, and low and behold, the next month my debit order wasn't cancelled. So now they hadn't only de*****ed me of R200, but it was now R500. I called again, and was told the debit order cancellation went in too late, and it would happen the following month. I called a few times, and even got email confirmation that the September debit order would be cancelled. And surprise surprise, September month ends and the debit order was not cancelled. I simply can not believe they have been telling me since June I will receive the money back and it is now October. I literally do not want to deal with these people any more so am going to have to cancel my contract. Which is very sad as I actually like the salon and all the people who work there but I can't have a relationship with a company that has free access to my bank account and feels it is ok to withdraw my money without authorisation. It is absolutely unacceptable and completely dishonest.