1 reviews | Active since Feb 2019
Moi Mooi debits you after you cancel your account
Signed up in May on the agreement that the Bedfordview branch would open in July. Bedfordview never opened and i was expected to drive to the nearest location (over 30mins) to get a massage and then drive back.
in Aug the booking system changed and i was unable to make a booking until November. during the 3 months that the system was off, i called, emailed and whatsapp'd the sales consultants and support to no avail. it took 3 months for my account to be put back on the booking system, all this while Moi Mooi continued to debit my account.
on the 1st of Jan i gave notice of cancellation and i received confirmation email that they have received my 20 days notification to cancel and my account is now cancelled. however Moi Mooi debited my account again this month and after reading all the complaints, the only way to stop them is to change your banking details.
the common response to anyone who brings to light their theft is to complain that the account is in arrears and as a result could not be cancelled. my account was settled in full and i have proof of payments. they have now ****** from me as feb amount should not have been debited
We acknowledge that the Bedfordview branch did not open when anticipated, we apologize for this, it was out of our control.
Our communication logs state that your login details were sent to you numerous times, however you could still have used the services by making bookings via our call centre and/or email. The website was only off line for a period of no less than 48 hours, due to maintenance.
Your cancellation request was received in January which means that your last payment would be early February 2019.
To date you have used treatments in excess of R7000-00 and only paid less than R6000-00. Even though you did not use all the allocated monthly treatments available to you you still received value. This once again endorses the fact that the Moimooi concept offers real value and savings and if all 5 monthly treatments were used the savings and value would be increased
We apologize for the misunderstanding and hope that you will join again some time in the future.
Yours Sincerely,
Customer Service Dept
We acknowledge that the Bedfordview branch did not open when anticipated, we apologize for this, it was out of our control.
Our communication logs state that your login details were sent to you numerous times, however you could still have used the services by making bookings via our call centre and/or email. The website was only off line for a period of no less than 48 hours, due to maintenance.
Your cancellation request was received in January which means that your last payment would be early February 2019.
To date you have used treatments in excess of R7000-00 and only paid less than R6000-00. Even though you did not use all the allocated monthly treatments available to you you still received value. This once again endorses the fact that the Moimooi concept offers real value and savings and if all 5 monthly treatments were used the savings and value would be increased
We apologize for the misunderstanding and hope that you will join again some time in the future.
Yours Sincerely,
Customer Service Dept