NN
Ntombi N

1 reviews | Active since Dec 2017

17 May 2021, 07:50

Moi Mooi

My account got debited after I cancelled my contract in the 5 day cooling off period. Very distasteful manner in conducting business.

0
Replies (4)
MoiMooi
MoiMooi's reply17 May 2021, 11:25
Official
Dear Ntombi N,

We have no record of your canellation. Please contact us as a matter of urgency so that we can resolve this soonest. 

We have also not received any succecesful premium payments.

We applogise for this inconvenience and misunderstanding.

Yours Sincerely,
Cusatomer Service Dept







NN
Ntombi N's update17 May 2021, 11:31
Reviewer Update
I recieved an email from Dianne Summerton on the 16th of February confirming my cancellation.
NN
Ntombi N's update17 May 2021, 11:34
Reviewer Update
Please see below the email from Dianne Summerton.

Confirmation of Cancellation Dear Ntombi Nkosi MEMBERSHIP NUMBER: NKO0047 We are very disappointed to have received the request to cancel your membership with MoiMooi. There are a number of exciting benefits available to our members, with more being added in future. Should you wish to reinstate your membership, please do not hesitate to contact us as we value you as a member and would love to have you back. We hereby confirm that your membership with MoiMooi has been cancelled and no further deductions will be debited to your banking account. Please do not hesitate to contact our offices on *** should you have any further queries. Regards


MoiMooi
MoiMooi's reply17 May 2021, 11:51
Official
Dear   Ntombi N,

Thanks ffor sending this. An agent will contact you

Yours Sincerely,
Customer Service Dep