Misleading

An agent of them called me to sign up for a monthly contract where i am allowed to have 5 treatments per month.I was advised that payment will only be done end of September HOWEVER this took place end of August.I called the company advising them of what took place.The girl who answered understood my situation and passed me to their accounts manager DIANNE.I tried explaining to her why i was upset and was told i needed to wait for the money to reflect as i could have gone and done a reversal at my Bank when the more i explained to her CAPITEC DO NOT DO REVERSALS.They told me top contact the company to stop the debit and them the company needs to refund me .Dianne was extremely rude and wanted to get her say in more than actually listening to me.

I called them today to do a follow up regarding the refund yet again i dealt with Dianne NOT BEING HELP AGAIN,she instead did what she always do want to speak above the customer. I tried explaining to her as to how i got started and what has taken place she even went as far as listening to the call the very first time i called where she could hear the agent telling me END OF SEPTEMBER .I advised her that according to what i was told the money would be refunded end of November now that the 30-60 days are over if i have not done the reversal(which i did not do).She then said she never said that and i need to call back end of January 2018 for the refund.

MY MAIN CONCERN IS -why should i be calling for my refund -why should i be following up when they know they messed up -why cant they deal with the issues like other companies do -why should you wait 5 Months for a R200.00 refund!!!!!!!!!!

Just one more thing Mooi Moi head office MANAGEMENT should listen to the calls and hear how the Finance LADY speaks to the customers

I AM NOT HAPPY AT ALL