MJ
Matthew J

1 reviews | Active since Dec 2017

23 Jul 2018, 23:05

Incorrect Billing Amount ****ling my service

Moi Mooi offers amazing deals and the treatments at there Cape Town branch is one of the best that I received from any other spa in Cape Town. And there staff are very friendly and helpful.

Where my problem comes in. Is my billing.

I have contacted MoiMooi headoffice regarding my billing problem. Where the wrong amount is being billed every month. My membership number is :JAN0078. I got a response on the 9 May 2018. But still no pay back of the money. Nor is the correct amount being billed.

Please guys. I love making us of your service because I make us of it with my friends. I would hate to canal the subscription based on a simple thing that can be fixed.

Please get back to me

Regards

Matthew Jantjies

0
Replies (2)
MoiMooi
MoiMooi's reply27 Jul 2018, 14:01
Official

Thank you for posting, your comments are noted and appreciated. We are pleased that you were satisfied with the resolution provided for by our client service team. Do not hesitate to contact us directly for further assistance in the future.

Sincerely

Client Service Department

MoiMooi
MoiMooi's reply13 Aug 2018, 07:20
Official

Good Day,

Thank you for the reaching out to us, we are struggling to contact you as you are not answering our calls to resolve your query.

We would like to conclude the follow up as we have given you all the information you requested.

Kindly contact *** for a speedier response.

Regards

Client Services Department