MK
Mbali K
1 reviews | Active since Jan 2012
31 Jul 2020, 10:01
Inconsiderate
<div>I took up this monthly offering in Feb just before lockdown. They said it was a month to month and if i can't afford during that month i can call them and give them 20 days notice. I couldn't get hold of them in lockdown and managed to cancel in April. They said the cancellation fee will be R330. That was paid but they still debit and i need to reverse. They are now requesting R2097 for a service i have NEVER used. Companies know during this time we are loosing jobs, gyms have placed a hold on their membership fees. Why are we being asked to pay when we can't use or afford the service?? They don't even offer a discount to show we are all stressed out during this period and we must work together. I regret signing up for this. I am being treathen with being blacklisted for a service i have never used and canceled in April. I must give them R2k for nothing basically. </div>
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Replies (3)MK
Mbali K's updateReviewer Update
31 Jul 2020, 10:37On top of this, a lady has called me shouting on top of her lungs calling me a **** and that she can take legal steps because im tarnishing their name on hello peter. Telling me they have FACTS and im in arrears. On numerous times I as a customer had to ask her to calm down and be polite. The email i sent was asking them to breakdown the R2k they say i owe, instead they call shouting at me a whole adult like im a child. They will "go to hellopeter to list my finance record with them" LOL im so shocked! Where did i even find these guys?? So rude to their customers. Lady says to me 'be quiet when i talk!!, now you can speak' My word!! I have never dealt with such customer service representatives. I don't even want to go for such treatments after being treated like this. And i don't take back anything i said above. Your service is disgusting, how you treat customers is disgusting. Even if i owe you, you don't talk to customers like that, how you dealt with it was unacceptable. Take that to your lawyers. Im glad you record calls because this comment is based on FACTS. You were rude.
MK
Mbali K's update31 Jul 2020, 10:37
Reviewer Update
On top of this, a lady has called me shouting on top of her lungs calling me a **** and that she can take legal steps because im tarnishing their name on hello peter. Telling me they have FACTS and im in arrears. On numerous times I as a customer had to ask her to calm down and be polite. The email i sent was asking them to breakdown the R2k they say i owe, instead they call shouting at me a whole adult like im a child. They will "go to hellopeter to list my finance record with them" LOL im so shocked! Where did i even find these guys?? So rude to their customers. Lady says to me 'be quiet when i talk!!, now you can speak' My word!! I have never dealt with such customer service representatives. I don't even want to go for such treatments after being treated like this. And i don't take back anything i said above. Your service is disgusting, how you treat customers is disgusting. Even if i owe you, you don't talk to customers like that, how you dealt with it was unacceptable. Take that to your lawyers. Im glad you record calls because this comment is based on FACTS. You were rude.
MoiMooi's replyOfficial
31 Jul 2020, 12:02Dear Member,
Our records show that your account is in arrears as some of your debit orders were unsuccessful. We can only cancel your membership as soon as your account is up to date.
Gyms could not offer their service during the lockdown, Whereas we offer a certain amount of treatments per month only, which means we can ensure that any lost treatments can and are being accommodated after the lockdown, unfortunately, the gym concept cannot do this. So any lost treatment over lockdown are being accommodated, no time limit
All our calls are recorded. Your statements that our customer service agent was rude are clearly incorrect, in fact, the abuse was from your side (we will forward you the call recordings) for your records.
We understand your frustration and urge you to engage with our agents so that they may assist you in bringing your account up to date and process the cancellation. This will avoid unnecessary additional costs to you.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Dept
Our records show that your account is in arrears as some of your debit orders were unsuccessful. We can only cancel your membership as soon as your account is up to date.
Gyms could not offer their service during the lockdown, Whereas we offer a certain amount of treatments per month only, which means we can ensure that any lost treatments can and are being accommodated after the lockdown, unfortunately, the gym concept cannot do this. So any lost treatment over lockdown are being accommodated, no time limit
All our calls are recorded. Your statements that our customer service agent was rude are clearly incorrect, in fact, the abuse was from your side (we will forward you the call recordings) for your records.
We understand your frustration and urge you to engage with our agents so that they may assist you in bringing your account up to date and process the cancellation. This will avoid unnecessary additional costs to you.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply31 Jul 2020, 12:02
Official
Dear Member,
Our records show that your account is in arrears as some of your debit orders were unsuccessful. We can only cancel your membership as soon as your account is up to date.
Gyms could not offer their service during the lockdown, Whereas we offer a certain amount of treatments per month only, which means we can ensure that any lost treatments can and are being accommodated after the lockdown, unfortunately, the gym concept cannot do this. So any lost treatment over lockdown are being accommodated, no time limit
All our calls are recorded. Your statements that our customer service agent was rude are clearly incorrect, in fact, the abuse was from your side (we will forward you the call recordings) for your records.
We understand your frustration and urge you to engage with our agents so that they may assist you in bringing your account up to date and process the cancellation. This will avoid unnecessary additional costs to you.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Dept
Our records show that your account is in arrears as some of your debit orders were unsuccessful. We can only cancel your membership as soon as your account is up to date.
Gyms could not offer their service during the lockdown, Whereas we offer a certain amount of treatments per month only, which means we can ensure that any lost treatments can and are being accommodated after the lockdown, unfortunately, the gym concept cannot do this. So any lost treatment over lockdown are being accommodated, no time limit
All our calls are recorded. Your statements that our customer service agent was rude are clearly incorrect, in fact, the abuse was from your side (we will forward you the call recordings) for your records.
We understand your frustration and urge you to engage with our agents so that they may assist you in bringing your account up to date and process the cancellation. This will avoid unnecessary additional costs to you.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Dept
MK
Mbali K's updateReviewer Update
31 Jul 2020, 12:41Kindly send the recording to hello peter as well, seeing as i was abusive when i couldn't get 2 words in and you have handled this well.
MK
Mbali K's update31 Jul 2020, 12:41
Reviewer Update
Kindly send the recording to hello peter as well, seeing as i was abusive when i couldn't get 2 words in and you have handled this well.