PB
Prinita B
1 reviews | Active since Jan 2019
15 Jan 2019, 16:14
*********** Service Providers
There is no words to express how disgusting this company is. There seems to be a perception that women are uneducated idiots that don't know the difference between the truth and the nonsense that they say. I am lodging an official complaint with Consumer Services. 1. Bad treatments that resulted in using another service provider to sort out the problem which costed more money. 2. Inaccurate information on sign up regarding the referral program 3. Issues in cancelling my membership. 4.No accountability and complete lack of assistance from the agents or so called management.
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MoiMooi's replyOfficial
15 Jan 2019, 16:54Dear Member,
As we are in the beauty industry 75%+ of our clients and employees are women and your perception that we think women are 'idiots' is totally incorrect.
It is your right to lodge a complaint with any institution.
We are naturally disappointing that you are unhappy with your treatment. We have very high standards with regard to our treatment protocols and will always rectify any sub standard services provided. Please contact our Customer Service Dept in this regard.
The referral program is hugely successful due to our unique model, success in SA and the fantastic experience we offer our valued members . However the client must join the membership program successfully in order for you to derive the benefit offered
All Customer Service Agents understand the prescribed cancellation policy.
We sincerely apologize for your experience and all the misunderstandings.
A manager will attempt to contact you and resolve all the issues to your satisfaction.
Yours Sincerely,
Customer Service Dept
As we are in the beauty industry 75%+ of our clients and employees are women and your perception that we think women are 'idiots' is totally incorrect.
It is your right to lodge a complaint with any institution.
We are naturally disappointing that you are unhappy with your treatment. We have very high standards with regard to our treatment protocols and will always rectify any sub standard services provided. Please contact our Customer Service Dept in this regard.
The referral program is hugely successful due to our unique model, success in SA and the fantastic experience we offer our valued members . However the client must join the membership program successfully in order for you to derive the benefit offered
All Customer Service Agents understand the prescribed cancellation policy.
We sincerely apologize for your experience and all the misunderstandings.
A manager will attempt to contact you and resolve all the issues to your satisfaction.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply15 Jan 2019, 16:54
Official
Dear Member,
As we are in the beauty industry 75%+ of our clients and employees are women and your perception that we think women are 'idiots' is totally incorrect.
It is your right to lodge a complaint with any institution.
We are naturally disappointing that you are unhappy with your treatment. We have very high standards with regard to our treatment protocols and will always rectify any sub standard services provided. Please contact our Customer Service Dept in this regard.
The referral program is hugely successful due to our unique model, success in SA and the fantastic experience we offer our valued members . However the client must join the membership program successfully in order for you to derive the benefit offered
All Customer Service Agents understand the prescribed cancellation policy.
We sincerely apologize for your experience and all the misunderstandings.
A manager will attempt to contact you and resolve all the issues to your satisfaction.
Yours Sincerely,
Customer Service Dept
As we are in the beauty industry 75%+ of our clients and employees are women and your perception that we think women are 'idiots' is totally incorrect.
It is your right to lodge a complaint with any institution.
We are naturally disappointing that you are unhappy with your treatment. We have very high standards with regard to our treatment protocols and will always rectify any sub standard services provided. Please contact our Customer Service Dept in this regard.
The referral program is hugely successful due to our unique model, success in SA and the fantastic experience we offer our valued members . However the client must join the membership program successfully in order for you to derive the benefit offered
All Customer Service Agents understand the prescribed cancellation policy.
We sincerely apologize for your experience and all the misunderstandings.
A manager will attempt to contact you and resolve all the issues to your satisfaction.
Yours Sincerely,
Customer Service Dept