BM
Busi M

1 reviews | Active since Nov 2020

26 Nov 2020, 12:27

I'm Covid-19 Positive, MoiMooi refuses to cancel membership

I'd like to complain about MoiMooi's Spa Head Office. I had a call from the sales lady in August, referred by a friend. When this lady made me an offer I was Covid-19 Positive, I was actually in quarantine. I remember making it clear to her that I'm taking medication, I'm Covid-19 Positive so I cannot join any Spa let alone be massaged by anyone because I'm positive. I also remember telling her that I'm on medication, but she kept convincing me to sign up now, because I don't have to come to the Spa I can come when I get better, she also convinced me that the special expires end of August so if I take the offer now, I can start coming beginning of October. Not once or twice I told her that I'm not sure because of the virus. She convinced me, I then said it's okay. Unfortunately I became ill again in September (the same symptoms are back), I then decided to write an email 20 days prior and cancel before they could deduct the joining fee and monthly installment. Today I received a very disturbing call from the Head Office threatening me that I am a legal member from the day I gave the "sales lady" my banking details. It does not matter that I kept telling her I'm sick, I'm under medication, I'm Covid-19 positive. No! clearly they don't care about my well being, all they care about is that I gave them my banking details (money) and their increase in membership, that is sick! They don't even care about their staff, after numerous times I said I'm positive, you are still eager to offer me the contract? All they care about is money, Money, money, money! They're threatening me with additional legal costs and cancellation fee. With this kind of attitude, I don't think it is wise to recommend this Spa to anyone. If anyone wants to join this Spa, please read me before you join.

0
Replies (3)
MoiMooi
MoiMooi's reply26 Nov 2020, 12:47
Official
Dear Busi M

As you clearly admit you signed up with one of our special offers over 3 months ago. 

Please research the covid 19 incubation, quarantine period protocols. you are clear, we suspect you have some other illness. If indeed you still have covid, then forward us the proof and we will gladly put your membership on hold.

Like any business that is owed funds, we will follow the prescribed procedures to recoup said funds. Please contact us so that we can offer you affordable options to pay the account up to date

Wishing you the best of health so that you can start enjoying your treatments.

Yours Sincerely,
Customer Service Dept








BM
Busi M's update26 Nov 2020, 13:47
Reviewer Update
I did not sign anything and pay any joining fee and pay any monthly installment. You say I'm clear, are you my doctor, did you clear me negative? you say it could be other illness? So you're now qualified to diagnose me and what 'other illness" do you think I might have had? When a person is declaring to you more than once that they're sick, they're under medication, do the right thing, DO NOT continue persuading them to join the Spa, they're under medication for Pete's sake, clearly I wasn't in the right state of mind to understand the terms of the contract. Like I said to your Head Office, please listen to the recording and I will be waiting for you. I can provide proof of my Ampath results and Doctors note, but after all this, I do not wish to use your facilities ever.
MoiMooi
MoiMooi's reply26 Nov 2020, 18:30
Official
An agent will contact you again and re-explain the membership and provide the best options that you can consider with regards to rectifying your account so that you start using the membership again

We wish you the best of health