Illegible deductions from bank account, after subscription has been ended.

I have cancelled my subscription in December 2017.

My last debit order was supposed to by 23/01/2018.

The end of March2018 I realized that you people are still making deductions from my bank account.

I called at the end of March and spoke to a African lady but cannot remember her name, who advised it will take 60-90days for a refund.

I then called again on 15/05/2018 spoke to Chanice, to check on the progress and according to her, a refund request was never loaded.

She then apparently logged the call and said she is going to speak to the manager, Diane, who was not in on the day for an urgent refund.

I want to know when I will get my refund of a R1000.00 .. as I am still waiting.

As from my first call in March until now, it is 90days.

It was not any error on my part for you to eligibly deduct money from my account.

I would appreciate if an arrangement can be made today so I could get my money.

I called this morning again and was told to wait another 90days,