TP
Tracy-lee Pastor
1 reviews | Active since Apr 2020
07 Apr 2020, 01:50
I want my refund!
I have requested to cancel my membership on the 03 March 2019. It is more that a year and it still has not been cancelled and money is still coming off my account. I calculated over R10000 was taking off my account after my request to cancel.
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Replies (2)0
Replies (2)
MoiMooi's replyOfficial
07 Apr 2020, 09:24Dear Member,
We are unable to access our sever remotely during this time. There could be numerous reasons as to why the billing continued. such as account in arrears, not following the cancellation procedure, not receiving the cancellation request etc.
Your query will be attended to on our return as a matter of urgency
Apologies for this.
Yours Sincerely,
Customer Service Dept
We are unable to access our sever remotely during this time. There could be numerous reasons as to why the billing continued. such as account in arrears, not following the cancellation procedure, not receiving the cancellation request etc.
Your query will be attended to on our return as a matter of urgency
Apologies for this.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply07 Apr 2020, 09:24
Official
Dear Member,
We are unable to access our sever remotely during this time. There could be numerous reasons as to why the billing continued. such as account in arrears, not following the cancellation procedure, not receiving the cancellation request etc.
Your query will be attended to on our return as a matter of urgency
Apologies for this.
Yours Sincerely,
Customer Service Dept
We are unable to access our sever remotely during this time. There could be numerous reasons as to why the billing continued. such as account in arrears, not following the cancellation procedure, not receiving the cancellation request etc.
Your query will be attended to on our return as a matter of urgency
Apologies for this.
Yours Sincerely,
Customer Service Dept
MoiMooi's replyOfficial
07 Apr 2020, 13:05Dear Member,
As stated as soon as we access your profile we will assist you. Felicia is still employed.
We cannot comment on 'other' members as their membership status is private and confidential. Each debit order has a unique reference number for identification purposes, just the shortname stays the same.
You are welcome to send us your legal representatives details
Thanks for understanding.
Yours Sincerely,
customer Service Dept
As stated as soon as we access your profile we will assist you. Felicia is still employed.
We cannot comment on 'other' members as their membership status is private and confidential. Each debit order has a unique reference number for identification purposes, just the shortname stays the same.
You are welcome to send us your legal representatives details
Thanks for understanding.
Yours Sincerely,
customer Service Dept
MoiMooi's reply07 Apr 2020, 13:05
Official
Dear Member,
As stated as soon as we access your profile we will assist you. Felicia is still employed.
We cannot comment on 'other' members as their membership status is private and confidential. Each debit order has a unique reference number for identification purposes, just the shortname stays the same.
You are welcome to send us your legal representatives details
Thanks for understanding.
Yours Sincerely,
customer Service Dept
As stated as soon as we access your profile we will assist you. Felicia is still employed.
We cannot comment on 'other' members as their membership status is private and confidential. Each debit order has a unique reference number for identification purposes, just the shortname stays the same.
You are welcome to send us your legal representatives details
Thanks for understanding.
Yours Sincerely,
customer Service Dept