1 reviews | Active since May 2019
I give up, please help me MoiMooi
MoiMooi came to our offices to promote their business in October2018. They offered us a free nail polish. They said we should give them our details and then we have 5 days to decide if we want to join or not - and doing so we will not be liable for any funding.
I gave them notice within 5 days. I phoned on 16 October 2018 to confirm my termination just to make sure. They reassured me that they did receive my email and that I will not be liable for any funding.
In January 2019 I noticed the following deductions on my account:
25/10/2018 R499 25/10/2018 R200 23/11/2018 R499 14/12/2018 R499 21/12/2018 R499
ABSA helped me to reverse 3 of these installments. I had to pay transaction fees for each. They could not reverse the first month because it exceeded 60 days.
I have all the correspondence where I was told that my refund will be paid back to me, also that it was escalated for payment, and that I had to be patient. I've received numerous phone calls to reassure me that the money is on the way but up to date I have not yet received my refund of R699.
Can you please give me my money back?
Our records state that you signed the application form and all other documentation on the 05 October 2018. Your cancellation was received on the 16 October 2018, outside of the 5 day cancellation period. The registration fee and first premium were the only payments received. Your account is up to date, therefore no further payments are due.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Dept
Our records state that you signed the application form and all other documentation on the 05 October 2018. Your cancellation was received on the 16 October 2018, outside of the 5 day cancellation period. The registration fee and first premium were the only payments received. Your account is up to date, therefore no further payments are due.
Apologies for the misunderstanding.
Yours Sincerely,
Customer Service Dept