I am very unhappy and frustrated - need to call my bank to reverse amounts that is *******ly taken from my account!

I am very unhappy, actually frustrated because every month I need to call my bank to reverse amounts that is *******ly taken from my account!!!!!

You keep debiting my account with unauthorised debit orders and amounts which was never agreed upon – and there is no record of this being legal, not even a verbal one

I am not even a member of this offering any more and have proof of cancellation that was sent on 28 August 2018 after numerous complaints and interactions with the company

Firstly if you go and listen to your recording you would note that you signed me up for a membership on 20 June 2018 on condition that it is for a Bedfordview branch that was meant to open in July 2018 and that my first membership fee would only be deducted at the end of July 2018. After receiving a confirmation email with the wrong monthly fee – the consultant confirmed that the contract was incorrect and a new one will need to be issued with the correct amount – this was never done therefore contract is null and void and doesn’t even exist.

Secondly you started debiting my account in June already for the Parkhurst branch, after this was not the agreed situation. I called numerous times and this was suppose to be rectified and all of a sudden the consultant can’t remember this and I advised that they need to go back to recordings. Never received any feedback. Money kept being debited of my account

On condition that Bedforview will open and being told opening has been delayed on numerous times I couldn’t even get an appointment at the Parkhurst one, and being told sorry we can’t help you and its my problem that I can’t come when they are available. Which I believe was extremely rude and unprofessional

Then came the system change that logged all of the members out of their account and yet again can’t make any booking and couldn’t even book when calling the branch. Every call made just said please be patient our system isn’t working and will be sorted out soon. Which still never happened – more than a month and still nothing happened (which I was suppose to pay for - your fault, service can't be delivered but I am expected to pay?!)

We had a big disagreement with a very rude lady blaming me that its my fault treatments aren’t being used and its my problem they only have openings during the week. I work till 5 how am I suppose to get to Parkhurst before it closes. Even trying to book a month in advance couldn’t happen there was always an excuse given by your staff

So I cancelled the membership after speaking to a consultant advising that I need to send cancellation email for the debit orders to stop, even though there was legal contract in place. My account was debited in advance and money was taken that was not agreed upon

Money keeps on being debited through out the month with various amounts and I don't even get notified when I log into my bank account - Oh hello Go you did it again!

And yet still to this date I get debit orders from Go which is unauthorized and various amounts through out the month which is not agreed upon. This needs to stop immediately!!!!