Holding on to my money

I saw their promotion on Facebook and just 2days after, Zuleigah called me convincing me to make a payment towards the offer. I did that immediately whilst she was with me on the phone even send the proof of payment immediately. Before ending our call she told me that Nishaat will give me a call back within the next few minutes to make the bookings and guess what, I had to wait till the next day. Sadly to an incident we had at home, I needed to cancel and request a refund as this was really unexpected. I called in and asked to speak to someone in this regard. The guy at the reception told me that someone will get back to me and it so happened that it was Nishaat who gave me a call back asking for when she can make the booking. I explained my situation to her and coild hear in her voice the disappointment of me cancelling. Knowing that it's going to take forever for me to get a refund. I called back after a few days and was told that she will get back to me on Monday. Monday passed, so I called again on Wednesday, she told me that 'he' is not there to do the refund and she was not in for 2days and that there's no one else who deals with refunds. She took down my account details and I requested for an email to be send with the status of the refund. She rold me she doesn't know how long it'll take for me to get my money back. It is my money after all and I have not made use of their service yet, why does it take two weeks to get it back whereas I paid it in just few minutes. I'm still waiting for them to get back to me as I emailed them to make follow-up. Worst experience ever