Hi fees, ancreases within first 3 months by over 30%, Over debit acct, take 90 days to reverse, unavailable booking so you lose your treatments. terrible service

Moimooi has the worst admin service ever. They over debit your account and take forever to rectify, while continue over debiting. I joined in October, they only managed to get me active in November, so I lost my Oct treatments while paying for them. They double debited in December me for annual fees. They increased my instalments by over 30% in march. You cannot get through to make bookings and when you finally do get through, there are no bookings available. So you lose your treatments as they don't get carried over.. Because I've been warned by others that they ignore Cancellation requests while continuing to debit your account, I've sent my cancellation email to the required email address, as well as the support team and the manager(Diann Summerton). I've sent them for 3 days in a row and they've still ignoring it. You cannot log into the system at times to make bookings and when calling to make bookings, you get a voicemail. So you lose your treatments as they don't get carried over. Overall bad service, they promise to rectify errors and ignore requests and you have to call over and over again.