Give me strength

I have to say - the aftersales service for this is terrible and before I submitted this review I had a quick read - and amongst the 5 star reviews - there are a few 1 stars like mine FOR EXACTLY THE SAME THING every time.

So let me just cut the story short - I decided to cancel my membership BEFORE even going for my first treatment because I was informed BY EMAIL 30 minutes before said treatment that it was cancelled. When I tried to make my disdain known - it took someone almost 3 weeks to come back to me to ask why I am cancelling - 21st of Dec 22 - after our conversation - I pay the cancellation fee as discussed - confirming that I am within the 20 days for the cancellation to take place and not have to pay for Jan 23 - this was verbally agreed upon - with a whatsapp POP sent. Cool

Roll on 2 Jan - amount R 499 debited - huh? - back on the emails I go - as well as the WA number I have from before - and then today 20 Jan I get a call to say - when we spoke the 27th Dec was still a working day - then it became a public holiday - so my 20 days then became 19 days ( my fault obviously because the government changed it after our conversation - silly me) - hence the debit on 2 Jan. Like what???

Speaking to a manager today - who raised her voice at me - even though I was understanding what she said - she can't help me because the system counts the working days - give me strength!!!

So what do I do now - R499 out of pocket because Cyril gave us an extra day off...