1 reviews | Active since Feb 2018
Fuming
Last week my account was debited with more than my what I was supposed to pay..I tried calling them but the phone was thrown down twice in my ear..
I then tried emailing them but up till today I haven't heard from them...
Not only did they debit my account incorrectly and on the incorrect day but I have not been able to make a booking for the past 2 months because of their new booking system.
This is unprofessional and pathetic service!!!
Dear Member,
We have affected our price increase. This was communicated to you on your booking reminders and on the initial welcome correspondence.
Perhaps the call cut due to a technical issue. We will however investigate via the call recording system and ascertain the reason for it.
We have recently upgraded our email/ticketing system which has resulted in a small backlog of unanswered emails which is almost resolved.
We value you as a member and will have a customer service agent contact you today and resolve your queries to your satisfaction
Yours Sincerely,
Customer Service Dept
Best regards,
Dear Member,
We have affected our price increase. This was communicated to you on your booking reminders and on the initial welcome correspondence.
Perhaps the call cut due to a technical issue. We will however investigate via the call recording system and ascertain the reason for it.
We have recently upgraded our email/ticketing system which has resulted in a small backlog of unanswered emails which is almost resolved.
We value you as a member and will have a customer service agent contact you today and resolve your queries to your satisfaction
Yours Sincerely,
Customer Service Dept
Best regards,