MR
Maseatla R

1 reviews | Active since Aug 2018

14 Sept 2018, 12:38

Frustrated!!!!!!

This membership is more of a frustration than anything else.

If I type my experience here I will not end today, or this weekend even

Every time I try to call Customer Center I end up with more frustrations. Its like the Salons and them are disconnected. This need to be sorted out, and FAST!!!!

Your communication is a problem

0
Replies (3)
MR
Maseatla R's update14 Sept 2018, 12:39
Reviewer Update
I want someone who is capable of helping to call me
MoiMooi
MoiMooi's reply15 Sept 2018, 11:59
Official

Good Day,

Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.

We will endeavour to resolve this issue and have already address of the complaint with the relevant managers.

“Hello Peter” has been a great platform for us to resolve client concerns and issues.

One of the biggest causes of client dissatisfaction is miscommunication and we will do our utmost to ensure that we resolve your concerns raised.

Thank you for allowing our client service consultant to contact you, and assist in resolving your matter.

Please bear in mind that your account is in arrears and we will endeavour to assist with a settlement plan.

Have a MoiMooi Day.

Client Services Department

Best regards,

MR
Maseatla R's update19 Sept 2018, 12:01
Reviewer Update
Since when is my account in arrears?? I paid membership fee, I paid August and September, so far I had only 1 treatment. I cannot login, your customer care gets more useless daily. Someone called me on the 14th of September to "assist with resolving" the issue of not being able to book my treatments online. She said she would call back, guess what day it is today... Do not come with bull stories to try cover for your ****!!! I just came back from the Parkhurst salon, and guess what, they were less than helpful (waste of my petrol and time). I even ran into a client who has had the same issues, this really is frustrating. Also why can we not book at the salon since your online and call centres are ****??!!!