LT
Lauren T
1 reviews | Active since Oct 2020
31 May 2021, 11:35
MoiMooi
<div>Hi there ! I’m very disgusted and disappointed. Recently took out a membership at the spa . Wasn’t satisfied with their services so I emailed and called several times to cancel but two months later they’re still taking debit orders off my account . This is unacceptable !</div>
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Replies (3)LT
Lauren T's updateReviewer Update
31 May 2021, 11:38Confirmation of Cancellation Dear Lauren ThorneIf you wish to cancel your membership, we require written notice of 20 working days prior to the intended date of cancellation, and is subject to a cancellation fee.
Your final debit was due at the end of April 2021. We are very disappointed to have received the request to cancel your membership with MoiMooi. There are a number of exciting benefits available to our members, with more being added in future. Should you wish to reinstate your membership, please do not hesitate to contact us as we value you as a member and would love to have you back. We hereby confirm that your membership with MoiMooi has been cancelled and no further deductions will be debited to your banking account. Please do not hesitate to contact our offices on *** should you have any further queries.
Your final debit was due at the end of April 2021. We are very disappointed to have received the request to cancel your membership with MoiMooi. There are a number of exciting benefits available to our members, with more being added in future. Should you wish to reinstate your membership, please do not hesitate to contact us as we value you as a member and would love to have you back. We hereby confirm that your membership with MoiMooi has been cancelled and no further deductions will be debited to your banking account. Please do not hesitate to contact our offices on *** should you have any further queries.
LT
Lauren T's update31 May 2021, 11:38
Reviewer Update
Confirmation of Cancellation Dear Lauren ThorneIf you wish to cancel your membership, we require written notice of 20 working days prior to the intended date of cancellation, and is subject to a cancellation fee.
Your final debit was due at the end of April 2021. We are very disappointed to have received the request to cancel your membership with MoiMooi. There are a number of exciting benefits available to our members, with more being added in future. Should you wish to reinstate your membership, please do not hesitate to contact us as we value you as a member and would love to have you back. We hereby confirm that your membership with MoiMooi has been cancelled and no further deductions will be debited to your banking account. Please do not hesitate to contact our offices on *** should you have any further queries.
Your final debit was due at the end of April 2021. We are very disappointed to have received the request to cancel your membership with MoiMooi. There are a number of exciting benefits available to our members, with more being added in future. Should you wish to reinstate your membership, please do not hesitate to contact us as we value you as a member and would love to have you back. We hereby confirm that your membership with MoiMooi has been cancelled and no further deductions will be debited to your banking account. Please do not hesitate to contact our offices on *** should you have any further queries.
LT
Lauren T's updateReviewer Update
31 May 2021, 11:39This is a email I received saying my final payment was due end April . Yet debit orders still coming off my account ??????
LT
Lauren T's update31 May 2021, 11:39
Reviewer Update
This is a email I received saying my final payment was due end April . Yet debit orders still coming off my account ??????
MoiMooi's replyOfficial
01 Jun 2021, 14:25Dear Lauren T,
The letter re your cancellation was sent to you at the end of March. At the time the email was sent we were unaware that your payment for March ( 31st) was unsuccessful due to lack of funds in your bank account. Bearing in mind it takes a few days for the results from the bank to be imported into our system and to reflect on your profile. . This resulted in March's payments being billed for again.
Our customer agent has explained this to you.
Apologies fir this misunderstanding.
Yours sincerely,
Customer Service Dept
The letter re your cancellation was sent to you at the end of March. At the time the email was sent we were unaware that your payment for March ( 31st) was unsuccessful due to lack of funds in your bank account. Bearing in mind it takes a few days for the results from the bank to be imported into our system and to reflect on your profile. . This resulted in March's payments being billed for again.
Our customer agent has explained this to you.
Apologies fir this misunderstanding.
Yours sincerely,
Customer Service Dept
MoiMooi's reply01 Jun 2021, 14:25
Official
Dear Lauren T,
The letter re your cancellation was sent to you at the end of March. At the time the email was sent we were unaware that your payment for March ( 31st) was unsuccessful due to lack of funds in your bank account. Bearing in mind it takes a few days for the results from the bank to be imported into our system and to reflect on your profile. . This resulted in March's payments being billed for again.
Our customer agent has explained this to you.
Apologies fir this misunderstanding.
Yours sincerely,
Customer Service Dept
The letter re your cancellation was sent to you at the end of March. At the time the email was sent we were unaware that your payment for March ( 31st) was unsuccessful due to lack of funds in your bank account. Bearing in mind it takes a few days for the results from the bank to be imported into our system and to reflect on your profile. . This resulted in March's payments being billed for again.
Our customer agent has explained this to you.
Apologies fir this misunderstanding.
Yours sincerely,
Customer Service Dept