AN
Antigane N

1 reviews | Active since Nov 2013

17 Dec 2019, 20:51

**** deduction after cancellation of membership.

<div>Bad service ever, you inform them via phone to cancel your membership and you write emails but they still deduct your account. You do a stop order via your bank and still they deduct from your account, this is now ********** deductions. What should I do with this company. I spoke to Felicia at Accounts she kept on saying she never received my emails but refunds needs authorization from the manager. My contact details ***, I really need advice how to deal with them.</div>

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Replies (1)
MoiMooi
MoiMooi's reply19 Dec 2019, 11:05
Official
Dear Member,

A customer service agent has been in contact with you and it has been ascertained that your emails where never received. 
We are sure the matter will be resolved soon

Yours Sincerely,
Customer Service Dept