1 reviews | Active since May 2016

04 Jan 2018, 13:30

MoiMooi

<p>Hello please confirm why a debit went off twice in December. I requested this cancellation on the 26th October. Since then 3 payments have gone off. You advised I needed to pay for cancellation but assured me November was the last. Please cancel and refund my money. I requested the cancellation as myself and partner have just bought a house and trying to cut expenses. I'm also 28 weeks pregnant and this is really stressing me out. I have a whole email thread about me requesting the cancellation. I want my money back. You owe me R490. And don't mention annual fees as it was a monthly subscription. Don't mention missed debits as all the payments went through successfully. I have handed you guys over to my lawyer. Happy new year *******</p>

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Replies (1)
MoiMooi
MoiMooi's reply05 Jan 2018, 18:42
Official

Dear Client.

Thanks for bringing this to our attention. This looks like an accounts issue. A customer service agent will liaise with accounting in order to determine if your account is up to date and if any refund is due.

Apologies for the inconvenience.

Yours Sincerely,

Customer Service Dept

Best regards,