1 reviews | Active since Jan 2017

27 Jan 2019, 12:37

False advertising

People need to be careful when joining. I was given false information Dec 2018 my sister told me moimooi has a special running if you join Dec u pay R200 for 5 treatments so i went in to the salon the sales lady told me yes they do when they gave me the contract i told them that yhe amount on there doesnt correspond to what they told me so they explained that i shudnt worry about yhat as the special for dec willcancel that amount an the R200 per month would only be debited i made sure an the receptionist confirmed that statement now after i was struggling trying to book treatments and log into my account they debited my account with R699 which is not in my budget if i had known i would never have joined now im not getting feedback as i wang to cancel.

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Replies (1)
MoiMooi
MoiMooi's reply28 Jan 2019, 10:30
Official
Dear Member,

We had Black Friday special, which was running for 2 days only. This was the special deal that your sister signed up for. The normal price is R899-00 per month

The agreement that that you signed clearly stated the price. 

A Customer Service Agent  will contact you and assist with bookings and set you up  to do on -line bookings.


We apologize for the misunderstanding.


Yours Sincerely,
Customer Service Dept

Best regards,