1 reviews | Active since Dec 2020
Extra charges!
<div>I never give a bad review because my family is in business too and I know the damage that a review can do but if I can give Moimooi 0 stars I would have! I signed up for R499 for 5 treatments a month.The following happened which is why I am giving them such a bad review: 1. When I signed up she told me that if I refer someone I get R300 back. I referred someone but never saw my money (which I wasn't too upset about). 2. I cancelled in October, they then told me that they will still charge me for November (1month notice) which I understand too BUT what makes it unfair is that I have to pay for a month but I wasn't able to visit the salon! So I am paying and not receiving anything. 3. Today they charged me R499 and when I complained she told me that this is a annual membership fee but in what world do yu oay a membership fee if I am not a member. Also I signed up but always had a hard time finding an open space. They were booked out for a whole month in advance and certain treatments just never had a spot open and I checked every day more than once! I would NEVER again recommend them to anyway. To be honest I would consider them a ****! </div>
Your referral fee is a R200 product voucher, only allocated if your referral is successful. Did you follow up?
Your account to date indicates that you have booked and used treatments to the value of R4890-00 and as a member have paid R2690-00, so a saving to you of R2195-00!
We do acknowledge that as we are still operating under lockdown regulations there is pressure and challenges with regard to the more popular times and treatments. However, you have still definitely benefited to the value of over R2000-00 for the 3 month period.
The membership fee is R699-00 per month for 5 treatments
We are sorry that you have cancelled and hope you will reconsider joining up so that you can continue to enjoy the benefits and savings as a member at our 5 Star spa.
We apologise for the misunderstanding.
Yours Sincerely,
Customer Service Dept
Your referral fee is a R200 product voucher, only allocated if your referral is successful. Did you follow up?
Your account to date indicates that you have booked and used treatments to the value of R4890-00 and as a member have paid R2690-00, so a saving to you of R2195-00!
We do acknowledge that as we are still operating under lockdown regulations there is pressure and challenges with regard to the more popular times and treatments. However, you have still definitely benefited to the value of over R2000-00 for the 3 month period.
The membership fee is R699-00 per month for 5 treatments
We are sorry that you have cancelled and hope you will reconsider joining up so that you can continue to enjoy the benefits and savings as a member at our 5 Star spa.
We apologise for the misunderstanding.
Yours Sincerely,
Customer Service Dept