SN
Suzanne N

1 reviews | Active since Jul 2019

04 Jul 2019, 11:31

Excellent Customer Service Received

These days receiving excellent customer service is very rare. I had an error on my account at Moimooi, I called their Head Office and was Rd someone would call me back. I had very little faith that I woukd recieve a call and prepared myself for a good old fight later this afternoon, when I woukd have to call them again. However, my first call was returned within a few minutes, when Angelique from the Moimooi Head office called me. She listened to my complaint, apologised and said would do her best to resolve my query. We had a discussion she gave me two options, said she would double check something and get back to me. Believe or not a few minutes later Angelique called back and my query was sorted. Thank you Angelique, keep up the good work. You have reminded me that there is still hope for SA when it comes to customer service. You could easliy become an ambassador for customer service.

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Replies (1)
MoiMooi
MoiMooi's reply04 Jul 2019, 16:01
Official
Dear member,

Thank you for taking the time to give us a review based on the service  you received. Our Client Service Team strive to  respond as fast as possible and resolve any queries of that our clients may have. 

Thank you for your continued support and loyalty. 

Sincerely
Client Service Dept