TN
Thapelo N

1 reviews | Active since Dec 2014

04 May 2018, 12:33

Excellent assistance from Felicia

Booking online is not that great, can only book one treatment a day, surely this should be improved accordingly to allow more bookings. When I tried to phone the call centre for assistance I was on hold for more than 5 minutes until I gave up (airtime is not cheap). Luckily Felicia, the agent who had assisted me earlier with the logging in process phoned me back and assisted with my additional treatments booking, She was very kind and patient . For future though, it would be nice to be able to do everything online.

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Replies (1)
MoiMooi
MoiMooi's reply05 May 2018, 11:09
Official

We are pleased that we were able to assist you with your query. We are continually strive to improve our services as well as endeavour to further develop our online portal for the ease of our clients self service option. Felicia is definitely one of our best assets. Thank you for your continued support and loyalty. Have a MoiMooi day further.

Sincerely

MoiMooi Client Service Department