CP
Chelsea-Joy Pretorius

1 reviews | Active since Dec 2017

15 Dec 2017, 15:00

Dont be fooled by moimooi

Don't trust moimooi, and their perfect comments on their website.There is just too much to say about my experience. Well I havent even been going for any of the treatments but ive gotten deducted twice Every month. I really dont understand why people will waste their money to go there if you can only go for one treatment in a day? Its such a waste of money and petrol and also their response over the phone is ‘send an email’. Thats their only response. Seriously they are the worst. Please dont even consider.

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Replies (4)
MoiMooi
MoiMooi's reply15 Dec 2017, 15:30
Official

Dear Member,

Your membership entitles you to use up to 5 treatments per month for a monthly fee of R449-00. Your membership is valued at over R2000-00 per month. We have a selection of Combo treatments that entitles to use more than one treatment per day. Please view these on the website. The second debit orders were effected as your account is in arrears due to unpaid subscriptions fees.

Our system indicates that you have not used the membership or attempted to. We suggest that you use the services before defaming it.

We will ensure that a customer service agent calls you in order to explain how the membership works and to clear up the misunderstanding

Yours Sincerely,

Customer Service Dept

CP
Chelsea-Joy Pretorius's update15 Dec 2017, 18:22
Reviewer Update
I already cancelled membership, dont need a call on that. I need a call to confirm that my membership is cancelled as I keep getting deducted. The reaponse on here is way faster than my emails. So that explains it all. Im highly annoyed by the services moimooi provides. The moment I started my subcription I ended due to reasons I have explained in email but it was confirmed in the mail that my membership was cancelled and deductions will be made.
CP
Chelsea-Joy Pretorius's update15 Dec 2017, 18:22
Reviewer Update
Wont be made
CP
Chelsea-Joy Pretorius's update15 Dec 2017, 18:22
Reviewer Update
Wont be made