MR
Margot R
1 reviews | Active since Oct 2018
04 Feb 2019, 14:21
DO NOT SIGN UP AT MOIMOOI! YOU WILL REGRET IT!
DO NOT SIGN UP AT MOIMOOI! YOU WILL REGRET IT! After cancelling my contract LAST YEAR for multiple reason (poor service, sloppy the******, appointment booking issues, unprofessionalism) MoiMooi is still debiting my account. They debit incorrect amounts on different days of the months so that you cant block them by the bank. This month alone i have had 4 different payments on different days that gone off from them. This has become a living nightmare for me, every single month i have to go through the same thing with them and they DO NOT resolve the problem. They just want people to sign their contracts so they can have their monthly influx of money. It is a REAL STRUGGLE to get out after!!!
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Replies (2)
MoiMooi's replyOfficial
04 Feb 2019, 14:30Dear Member,
Our records indicate that your account is in arrears due do non payment over the past 5 months.
We have a communication log that you expressed a desire to cancel, but you did not send the necessary request and continued to use the services.
Please contact our customer support team who will assist yyu with bringing your account up to date and cancelling the membership.
Yours Sincerely,
Customer Service Dept.
Our records indicate that your account is in arrears due do non payment over the past 5 months.
We have a communication log that you expressed a desire to cancel, but you did not send the necessary request and continued to use the services.
Please contact our customer support team who will assist yyu with bringing your account up to date and cancelling the membership.
Yours Sincerely,
Customer Service Dept.
MoiMooi's reply04 Feb 2019, 14:30
Official
Dear Member,
Our records indicate that your account is in arrears due do non payment over the past 5 months.
We have a communication log that you expressed a desire to cancel, but you did not send the necessary request and continued to use the services.
Please contact our customer support team who will assist yyu with bringing your account up to date and cancelling the membership.
Yours Sincerely,
Customer Service Dept.
Our records indicate that your account is in arrears due do non payment over the past 5 months.
We have a communication log that you expressed a desire to cancel, but you did not send the necessary request and continued to use the services.
Please contact our customer support team who will assist yyu with bringing your account up to date and cancelling the membership.
Yours Sincerely,
Customer Service Dept.
MR
Margot R's updateReviewer Update
04 Feb 2019, 14:41My membership was cancelled in September 2018 and i gave the required 20 days notification to cancel the membership. I dealt with a consultant Phumla. As far as I am concerned I cancelled my contract and I have the email communication regarding this as well. I have NEVER again used the service after i cancelled so i dont know what your system is referring to and i NEVER intend to step a foot into your spa. It is really a waste of time and money.
MR
Margot R's update04 Feb 2019, 14:41
Reviewer Update
My membership was cancelled in September 2018 and i gave the required 20 days notification to cancel the membership. I dealt with a consultant Phumla. As far as I am concerned I cancelled my contract and I have the email communication regarding this as well. I have NEVER again used the service after i cancelled so i dont know what your system is referring to and i NEVER intend to step a foot into your spa. It is really a waste of time and money.