GM
Gail M

1 reviews | Active since Mar 2022

05 Mar 2022, 20:59

MoiMooi

<div>I would give this establishment 0 if I could. I have been in an ongoing battle with them since October 2021 after canceling my contract. I was then debited in October and November which I understood as it was the last payment. Then I was debited in December 2021 again. I made contact and Felicia Mamba assured me that I would get the refund and that the account was indeed canceled, I called in Jan 2022 and was told the finance department will only be open as of the 17th, I called again after that and struggled to get through, I was then told the refund takes 60 days ***??? I left it and waited. I emailed yesterday (Friday, 4March 2022) again, I received a response today (05 March 2022) from Diann Summerton saying the account is active and I have a ridiculous amount outstanding. This is outrageous. I attached all my previous communication to my email and nobody took the time to read it. I would not recommend that anyone do business with moimooi. I have now seeked legal advice as nothing is being done to resolve my issue, instead they want to bleed me dry</div>

0
Replies (1)
MoiMooi
MoiMooi's reply07 Mar 2022, 10:14
Official
Dear  Gail Mullins,

Our records indicate that your account is in arrears by R200-00. We are attempting to contact you in order to offer you the best options in order to resolve the matter.

Apologies for the misunderstanding.

Yours sincerely,
Customer Service Dept