YD
Yumnah D
1 reviews | Active since Mar 2018
22 Jan 2022, 13:23
Disgusted at Moimooi
I arrived for my couples massage on 22 January at 13.15 and my husband and I were told to get undressed and get onto the beds.
A lady then came in and told us we need to leave the room because it’s meant for someone else .. no one is moving us to our correct room as it seems it wasn’t even booked
We are standing around like a bunch of idiots waiting to be helped
I am completely disgusted as I thought this was a professional organisation when no one knows what the hell is going on here
I don’t want me membership cancelled this is a circus !!!
Helpful (0)
Replies (7)0
Replies (7)
MoiMooi's replyOfficial
25 Jan 2022, 11:59Dear Yumnah V ,
As per the telecon yesterday, we have investigated this incident.
The the****** escorted you to the incorrect room. This was quickly picked up and you were moved to the allocated room. We are sorry that this inconvenienced you. Yes your booking was on the system.
We apologize for our/the******s mistake. Sometimes they occur.
Yours sincerely,
Customer Service Dept
As per the telecon yesterday, we have investigated this incident.
The the****** escorted you to the incorrect room. This was quickly picked up and you were moved to the allocated room. We are sorry that this inconvenienced you. Yes your booking was on the system.
We apologize for our/the******s mistake. Sometimes they occur.
Yours sincerely,
Customer Service Dept
MoiMooi's reply25 Jan 2022, 11:59
Official
Dear Yumnah V ,
As per the telecon yesterday, we have investigated this incident.
The the****** escorted you to the incorrect room. This was quickly picked up and you were moved to the allocated room. We are sorry that this inconvenienced you. Yes your booking was on the system.
We apologize for our/the******s mistake. Sometimes they occur.
Yours sincerely,
Customer Service Dept
As per the telecon yesterday, we have investigated this incident.
The the****** escorted you to the incorrect room. This was quickly picked up and you were moved to the allocated room. We are sorry that this inconvenienced you. Yes your booking was on the system.
We apologize for our/the******s mistake. Sometimes they occur.
Yours sincerely,
Customer Service Dept
YD
Yumnah D's updateReviewer Update
25 Jan 2022, 12:20Surely when a client is already in position and naked, you move the couple that is fully clothed?
Or are my sense of reasoning off here? It was extremely unprofessional but we will let it slide this time
Or are my sense of reasoning off here? It was extremely unprofessional but we will let it slide this time
YD
Yumnah D's update25 Jan 2022, 12:20
Reviewer Update
Surely when a client is already in position and naked, you move the couple that is fully clothed?
Or are my sense of reasoning off here? It was extremely unprofessional but we will let it slide this time
Or are my sense of reasoning off here? It was extremely unprofessional but we will let it slide this time
YD
Yumnah D's updateReviewer Update
25 May 2022, 11:42People beware of this place before you sign up.. their operations are ******** and when you raise your concerns its ignored
After having endless issues I decided to cancel and when I signed up the lady stated the calls are recorded and should you wish to cancel its as simple as giving them a month's notice.
As today is the 25th and payments are made in advance, giving notice yesterday is more than a month's notice and the treatments should still be available for the month of June
I received an email that now suddenly there's cancellation costs which was never mentioned before and I would be liable for payment for June and July plus cancellation fees.
A rude lady by the name of Charne calls me and says in a very abrupt tone that I am liable for those payments and that this cancellation policy is even mentioned in the welcome email.. there as I went to look for that email while we were speaking.
I then told her to send me the recording of the sale as they love to mention that this call is recorded for your security as well as ours... and she says well you will have to pay for that recording.. What circus is this place?
I now had to contact my bank to stop all debit orders from them because reading other reviews, they still debit your account even after you cancel
BEWARE PEOPLE, BEWARE.. THIS PLACE IS A ****
After having endless issues I decided to cancel and when I signed up the lady stated the calls are recorded and should you wish to cancel its as simple as giving them a month's notice.
As today is the 25th and payments are made in advance, giving notice yesterday is more than a month's notice and the treatments should still be available for the month of June
I received an email that now suddenly there's cancellation costs which was never mentioned before and I would be liable for payment for June and July plus cancellation fees.
A rude lady by the name of Charne calls me and says in a very abrupt tone that I am liable for those payments and that this cancellation policy is even mentioned in the welcome email.. there as I went to look for that email while we were speaking.
I then told her to send me the recording of the sale as they love to mention that this call is recorded for your security as well as ours... and she says well you will have to pay for that recording.. What circus is this place?
I now had to contact my bank to stop all debit orders from them because reading other reviews, they still debit your account even after you cancel
BEWARE PEOPLE, BEWARE.. THIS PLACE IS A ****
YD
Yumnah D's update25 May 2022, 11:42
Reviewer Update
People beware of this place before you sign up.. their operations are ******** and when you raise your concerns its ignored
After having endless issues I decided to cancel and when I signed up the lady stated the calls are recorded and should you wish to cancel its as simple as giving them a month's notice.
As today is the 25th and payments are made in advance, giving notice yesterday is more than a month's notice and the treatments should still be available for the month of June
I received an email that now suddenly there's cancellation costs which was never mentioned before and I would be liable for payment for June and July plus cancellation fees.
A rude lady by the name of Charne calls me and says in a very abrupt tone that I am liable for those payments and that this cancellation policy is even mentioned in the welcome email.. there as I went to look for that email while we were speaking.
I then told her to send me the recording of the sale as they love to mention that this call is recorded for your security as well as ours... and she says well you will have to pay for that recording.. What circus is this place?
I now had to contact my bank to stop all debit orders from them because reading other reviews, they still debit your account even after you cancel
BEWARE PEOPLE, BEWARE.. THIS PLACE IS A ****
After having endless issues I decided to cancel and when I signed up the lady stated the calls are recorded and should you wish to cancel its as simple as giving them a month's notice.
As today is the 25th and payments are made in advance, giving notice yesterday is more than a month's notice and the treatments should still be available for the month of June
I received an email that now suddenly there's cancellation costs which was never mentioned before and I would be liable for payment for June and July plus cancellation fees.
A rude lady by the name of Charne calls me and says in a very abrupt tone that I am liable for those payments and that this cancellation policy is even mentioned in the welcome email.. there as I went to look for that email while we were speaking.
I then told her to send me the recording of the sale as they love to mention that this call is recorded for your security as well as ours... and she says well you will have to pay for that recording.. What circus is this place?
I now had to contact my bank to stop all debit orders from them because reading other reviews, they still debit your account even after you cancel
BEWARE PEOPLE, BEWARE.. THIS PLACE IS A ****
MoiMooi's replyOfficial
25 May 2022, 15:13Dear Yumna Van Dyk,
Our records show that you have used treatments to the value of R6065-00 during your membership. We have received R2195 in subscription premiums to date. So already a saving of almost R4000-00 thus far for you. A **** I think not, the contrary rings true.
The cancelation fee of R399-00 is really a minimal amount and is far less than what the legislation entitles us to charge.
We have tens of thousands of members in SA, with such a large member base, yes there will be a percentage of negativity with offering a service in our industry ( case in point Sorbet for Salons, Virgin for subscription membership- you will see surpass them by far with regards to positive exposure) We are actually really proud of our social media presence and exposure. We are currently rated number 6 with regards to positive reviews out of 25000 companies. Of course, when we receive any negative remarks/reviews we will do all in our ability to rectify them. Please also remember that some social media platforms use algorithms that essentially make them echo chambers which 'makes ' you engage with their selected content and negativity is always prioritized. . They offer no reputable editorial oversight or right of reply. There is definitely no exploitation we offer a fantastic deal that enables thousands of our members to receive quality beauty treatments at an affordable price every month. Our very large customer base enables us to employ lots of beauty the******s and support staff. Obviously, jobs that are desperately needed in our industry and country, and we will not do anything to jeopardize our valued employee's livelihoods.
So we are not too sure as to what you are warning customers about, when in fact you have clearly benefited.? Maybe you wish to put our valued employee's livelihoods in jeopardy, by defaming them unfairly!.
Please contact us so that we can resolve your issues.
Yours Sincerely,
Customer Service Dept
Our records show that you have used treatments to the value of R6065-00 during your membership. We have received R2195 in subscription premiums to date. So already a saving of almost R4000-00 thus far for you. A **** I think not, the contrary rings true.
The cancelation fee of R399-00 is really a minimal amount and is far less than what the legislation entitles us to charge.
We have tens of thousands of members in SA, with such a large member base, yes there will be a percentage of negativity with offering a service in our industry ( case in point Sorbet for Salons, Virgin for subscription membership- you will see surpass them by far with regards to positive exposure) We are actually really proud of our social media presence and exposure. We are currently rated number 6 with regards to positive reviews out of 25000 companies. Of course, when we receive any negative remarks/reviews we will do all in our ability to rectify them. Please also remember that some social media platforms use algorithms that essentially make them echo chambers which 'makes ' you engage with their selected content and negativity is always prioritized. . They offer no reputable editorial oversight or right of reply. There is definitely no exploitation we offer a fantastic deal that enables thousands of our members to receive quality beauty treatments at an affordable price every month. Our very large customer base enables us to employ lots of beauty the******s and support staff. Obviously, jobs that are desperately needed in our industry and country, and we will not do anything to jeopardize our valued employee's livelihoods.
So we are not too sure as to what you are warning customers about, when in fact you have clearly benefited.? Maybe you wish to put our valued employee's livelihoods in jeopardy, by defaming them unfairly!.
Please contact us so that we can resolve your issues.
Yours Sincerely,
Customer Service Dept
MoiMooi's reply25 May 2022, 15:13
Official
Dear Yumna Van Dyk,
Our records show that you have used treatments to the value of R6065-00 during your membership. We have received R2195 in subscription premiums to date. So already a saving of almost R4000-00 thus far for you. A **** I think not, the contrary rings true.
The cancelation fee of R399-00 is really a minimal amount and is far less than what the legislation entitles us to charge.
We have tens of thousands of members in SA, with such a large member base, yes there will be a percentage of negativity with offering a service in our industry ( case in point Sorbet for Salons, Virgin for subscription membership- you will see surpass them by far with regards to positive exposure) We are actually really proud of our social media presence and exposure. We are currently rated number 6 with regards to positive reviews out of 25000 companies. Of course, when we receive any negative remarks/reviews we will do all in our ability to rectify them. Please also remember that some social media platforms use algorithms that essentially make them echo chambers which 'makes ' you engage with their selected content and negativity is always prioritized. . They offer no reputable editorial oversight or right of reply. There is definitely no exploitation we offer a fantastic deal that enables thousands of our members to receive quality beauty treatments at an affordable price every month. Our very large customer base enables us to employ lots of beauty the******s and support staff. Obviously, jobs that are desperately needed in our industry and country, and we will not do anything to jeopardize our valued employee's livelihoods.
So we are not too sure as to what you are warning customers about, when in fact you have clearly benefited.? Maybe you wish to put our valued employee's livelihoods in jeopardy, by defaming them unfairly!.
Please contact us so that we can resolve your issues.
Yours Sincerely,
Customer Service Dept
Our records show that you have used treatments to the value of R6065-00 during your membership. We have received R2195 in subscription premiums to date. So already a saving of almost R4000-00 thus far for you. A **** I think not, the contrary rings true.
The cancelation fee of R399-00 is really a minimal amount and is far less than what the legislation entitles us to charge.
We have tens of thousands of members in SA, with such a large member base, yes there will be a percentage of negativity with offering a service in our industry ( case in point Sorbet for Salons, Virgin for subscription membership- you will see surpass them by far with regards to positive exposure) We are actually really proud of our social media presence and exposure. We are currently rated number 6 with regards to positive reviews out of 25000 companies. Of course, when we receive any negative remarks/reviews we will do all in our ability to rectify them. Please also remember that some social media platforms use algorithms that essentially make them echo chambers which 'makes ' you engage with their selected content and negativity is always prioritized. . They offer no reputable editorial oversight or right of reply. There is definitely no exploitation we offer a fantastic deal that enables thousands of our members to receive quality beauty treatments at an affordable price every month. Our very large customer base enables us to employ lots of beauty the******s and support staff. Obviously, jobs that are desperately needed in our industry and country, and we will not do anything to jeopardize our valued employee's livelihoods.
So we are not too sure as to what you are warning customers about, when in fact you have clearly benefited.? Maybe you wish to put our valued employee's livelihoods in jeopardy, by defaming them unfairly!.
Please contact us so that we can resolve your issues.
Yours Sincerely,
Customer Service Dept
YD
Yumnah D's updateReviewer Update
25 May 2022, 15:34Defaming them unfairly? You guys are a ****! You do a contractual agreement where it is clear in black and white that there are cancellation fees, instead it is sold as something rosy and oh mam don't worry if you ever need to cancel, all you have to do is give us notice , its as simple as that.. is it really that simple??? Go and have a look at your google reviews, you are still debiting people's accounts for 2 years after they've cancelled
So everyone's complaints have no merit? Everyone is to blame but not MoiMooi? No common denominator?
Any institution that records their calls, have no issue sending the clients the calls but I'm first told no and then told that if I want the recording I have to pay for it???? Where on earth did you ever hear that before???
Your reaction just proves my case and yes I may have made use of the treatments, but what was the quality like? Cheap products? Back rubs instead of massages? You forfeit treatments for loadshedding when the entire essence of your business mostly relies on electricity? The locksmith on the corner has a generator, why don't you? You definitely get what you pay for with this company and that's why its so cheap.. I would rather then pay R800 for one treatment that is of quality
I am told the welcome email also states this cancellation fee when there is nothing, I have WhatsApp messages/voice notes as proof and I intend to take this further because you cannot get away with ******** more and more people
Maybe your staff should consider their livelihood before they address a client with no manners or customer service etiquette , you yourself have no customer service etiquette and I will say this again.. THIS IS A TOTAL **** and I will make sure it gets out on every platform possible, I even contacted the newspapers and radio stations.. if it wasn't, where's the proof of all these things you are now demanding? I have it in black and white.. how about you?
No one is saying a cancellation policy or fee is ridiculous but people have the right to know about it upfront, not after the fact.. that is the issue here so get your facts straight
So everyone's complaints have no merit? Everyone is to blame but not MoiMooi? No common denominator?
Any institution that records their calls, have no issue sending the clients the calls but I'm first told no and then told that if I want the recording I have to pay for it???? Where on earth did you ever hear that before???
Your reaction just proves my case and yes I may have made use of the treatments, but what was the quality like? Cheap products? Back rubs instead of massages? You forfeit treatments for loadshedding when the entire essence of your business mostly relies on electricity? The locksmith on the corner has a generator, why don't you? You definitely get what you pay for with this company and that's why its so cheap.. I would rather then pay R800 for one treatment that is of quality
I am told the welcome email also states this cancellation fee when there is nothing, I have WhatsApp messages/voice notes as proof and I intend to take this further because you cannot get away with ******** more and more people
Maybe your staff should consider their livelihood before they address a client with no manners or customer service etiquette , you yourself have no customer service etiquette and I will say this again.. THIS IS A TOTAL **** and I will make sure it gets out on every platform possible, I even contacted the newspapers and radio stations.. if it wasn't, where's the proof of all these things you are now demanding? I have it in black and white.. how about you?
No one is saying a cancellation policy or fee is ridiculous but people have the right to know about it upfront, not after the fact.. that is the issue here so get your facts straight
YD
Yumnah D's update25 May 2022, 15:34
Reviewer Update
Defaming them unfairly? You guys are a ****! You do a contractual agreement where it is clear in black and white that there are cancellation fees, instead it is sold as something rosy and oh mam don't worry if you ever need to cancel, all you have to do is give us notice , its as simple as that.. is it really that simple??? Go and have a look at your google reviews, you are still debiting people's accounts for 2 years after they've cancelled
So everyone's complaints have no merit? Everyone is to blame but not MoiMooi? No common denominator?
Any institution that records their calls, have no issue sending the clients the calls but I'm first told no and then told that if I want the recording I have to pay for it???? Where on earth did you ever hear that before???
Your reaction just proves my case and yes I may have made use of the treatments, but what was the quality like? Cheap products? Back rubs instead of massages? You forfeit treatments for loadshedding when the entire essence of your business mostly relies on electricity? The locksmith on the corner has a generator, why don't you? You definitely get what you pay for with this company and that's why its so cheap.. I would rather then pay R800 for one treatment that is of quality
I am told the welcome email also states this cancellation fee when there is nothing, I have WhatsApp messages/voice notes as proof and I intend to take this further because you cannot get away with ******** more and more people
Maybe your staff should consider their livelihood before they address a client with no manners or customer service etiquette , you yourself have no customer service etiquette and I will say this again.. THIS IS A TOTAL **** and I will make sure it gets out on every platform possible, I even contacted the newspapers and radio stations.. if it wasn't, where's the proof of all these things you are now demanding? I have it in black and white.. how about you?
No one is saying a cancellation policy or fee is ridiculous but people have the right to know about it upfront, not after the fact.. that is the issue here so get your facts straight
So everyone's complaints have no merit? Everyone is to blame but not MoiMooi? No common denominator?
Any institution that records their calls, have no issue sending the clients the calls but I'm first told no and then told that if I want the recording I have to pay for it???? Where on earth did you ever hear that before???
Your reaction just proves my case and yes I may have made use of the treatments, but what was the quality like? Cheap products? Back rubs instead of massages? You forfeit treatments for loadshedding when the entire essence of your business mostly relies on electricity? The locksmith on the corner has a generator, why don't you? You definitely get what you pay for with this company and that's why its so cheap.. I would rather then pay R800 for one treatment that is of quality
I am told the welcome email also states this cancellation fee when there is nothing, I have WhatsApp messages/voice notes as proof and I intend to take this further because you cannot get away with ******** more and more people
Maybe your staff should consider their livelihood before they address a client with no manners or customer service etiquette , you yourself have no customer service etiquette and I will say this again.. THIS IS A TOTAL **** and I will make sure it gets out on every platform possible, I even contacted the newspapers and radio stations.. if it wasn't, where's the proof of all these things you are now demanding? I have it in black and white.. how about you?
No one is saying a cancellation policy or fee is ridiculous but people have the right to know about it upfront, not after the fact.. that is the issue here so get your facts straight
MoiMooi's replyOfficial
25 May 2022, 15:55Dear Yumna Van Dyk,
It is the easiest thing to criticize and state your incorrect subjective opinions as fact. Case in point - I refer to your publications on this platform alone, you have pretty much defamed every company that you have ever dealt with. Come on !!
Call recordings, we pay for.
Once again please contact us so we can resolve this instead of continually publically criticizing our employees.
Yours Sincerely,
Customer Service Dept.
PS. We do not use cheap products, we offer quality treatments and have received awards over the years. We cannot control load shedding. Generators make noise and will not be feasible on the premises.
It is the easiest thing to criticize and state your incorrect subjective opinions as fact. Case in point - I refer to your publications on this platform alone, you have pretty much defamed every company that you have ever dealt with. Come on !!
Call recordings, we pay for.
Once again please contact us so we can resolve this instead of continually publically criticizing our employees.
Yours Sincerely,
Customer Service Dept.
PS. We do not use cheap products, we offer quality treatments and have received awards over the years. We cannot control load shedding. Generators make noise and will not be feasible on the premises.
MoiMooi's reply25 May 2022, 15:55
Official
Dear Yumna Van Dyk,
It is the easiest thing to criticize and state your incorrect subjective opinions as fact. Case in point - I refer to your publications on this platform alone, you have pretty much defamed every company that you have ever dealt with. Come on !!
Call recordings, we pay for.
Once again please contact us so we can resolve this instead of continually publically criticizing our employees.
Yours Sincerely,
Customer Service Dept.
PS. We do not use cheap products, we offer quality treatments and have received awards over the years. We cannot control load shedding. Generators make noise and will not be feasible on the premises.
It is the easiest thing to criticize and state your incorrect subjective opinions as fact. Case in point - I refer to your publications on this platform alone, you have pretty much defamed every company that you have ever dealt with. Come on !!
Call recordings, we pay for.
Once again please contact us so we can resolve this instead of continually publically criticizing our employees.
Yours Sincerely,
Customer Service Dept.
PS. We do not use cheap products, we offer quality treatments and have received awards over the years. We cannot control load shedding. Generators make noise and will not be feasible on the premises.
YD
Yumnah D's updateReviewer Update
25 May 2022, 16:08The call recordings shouldn't be for the clients account, cancellation fees should be clearly stipulated in writing before any agreement is made .. case and point.
YD
Yumnah D's update25 May 2022, 16:08
Reviewer Update
The call recordings shouldn't be for the clients account, cancellation fees should be clearly stipulated in writing before any agreement is made .. case and point.