1 reviews | Active since Feb 2018
Disgusted and Dissapointed customer
I am disgusted by the level of customer service from Angelique from Moimooi Spa. Their terms and conditions states that membership will only be activated once registration fee is received which they never received. I received a call this morning from Angelique forcing me to pay arrears from February when I never even visited this Spa. The more I am telling her that I cannot be kept responsible for this arrears the more she is demanding that I will pay. My last question to the lady who phoned me on the day when she sold the product to me was, what will happen if I dont use this service, and she advised, nothing will happen, deductions will not take place. Moimooi is trying to make money out of me when I never even enjoyed their services.
I will never recommend anyone to Moimooi Spa. They need to educate their staff when selling products and also customer service.
Angelique from Moimooi Spa, your customer service stinks.
Maralize
You are correct, the non-compliance was on your side as you defaulted on your contractual agreement with regards to billing ( no funds in your account) as a Moimooi member
Please ensure you either make payment. if you cannot afford the Reg fee of R200-00, then we suggest you contact the customer service department who will assist you with the best options to bring your account up to date.
We also urge you to fami****ise yourself with the legalities pertaining to term agreements. This will assist you regarding such matters.
Please contact us in order to resolve your misunderstanding of such matters.
Yours sincerely,
Customer Service Dept
You are correct, the non-compliance was on your side as you defaulted on your contractual agreement with regards to billing ( no funds in your account) as a Moimooi member
Please ensure you either make payment. if you cannot afford the Reg fee of R200-00, then we suggest you contact the customer service department who will assist you with the best options to bring your account up to date.
We also urge you to fami****ise yourself with the legalities pertaining to term agreements. This will assist you regarding such matters.
Please contact us in order to resolve your misunderstanding of such matters.
Yours sincerely,
Customer Service Dept
DID YOU COLLECT THIS!!
DID YOU COLLECT THIS!!
It is clear from the lack of adequate funds in your bank account to cover the R200-00 fee, you will most likely not be able to consistently pay and comfortably afford the monthly subs.
We, therefore, urge you to contact the customer service dept, who will assist you in bringing the account up to date and effecting the cancellation.
Yours Sincerely,
Customer Service Dept
It is clear from the lack of adequate funds in your bank account to cover the R200-00 fee, you will most likely not be able to consistently pay and comfortably afford the monthly subs.
We, therefore, urge you to contact the customer service dept, who will assist you in bringing the account up to date and effecting the cancellation.
Yours Sincerely,
Customer Service Dept
You went above yoiur terms and conditions.
You went above yoiur terms and conditions.