Disgraceful service from Moimooi

i have cancelled this membership in March 2018 and every month they have still deducted money from my account. I will never recommend this place. They are quick to deduct money but when it comes to cancellations then they have system problems. First my written cancellation went into the junk email box, then the next month the person who was supposed to cancel left the company, then the next month the system made an error. I then called the bank to place a stop order and then the this place changed the debit order date which then forced another payment to go off. I am at the point where i have to call the bank every month to reverse a payment and im yet to receive a refund from MoiMooi for payments deducted after cancelling. I was promised a call by close of business today from Dianne in accounts to confirm when i can expect my refund and once again they have failed to do so. Poor service and poor treatments. I have requested numerous times for a senior member of staff to contact me and have not received one yet.