Disappointment

To whom it may concern.

Moi moi continue to deduct funds from my account even though I made it clear that I am canceling the monthly agreement because they failed to provide a service on multiple occasions. This after my appointments were cancelled by them via telephone on 3 occasions just minutes before the appointment, resulting in me incurring costs of traveling from Gordon's bay to Cape town CBD and back. They continue to deduct a cancelation charge and a monthly subscription fee in Jan, Feb and March, despite me asking them not to do so via telephone call in January. Their call handler and manager are ill mannered and unable to comprehend or empathise with the situation(which was that they did not make me aware of cancelation charges at inception, rather they said that I could cancell at anytime, no issue) They even resorted to harrasing me via WhatsApp after the phone call. (I have a record of the messages saved, which I did not respond to and rather blocked the user) I would also like the ombudsman details to take the complaint further. I've asked them to stop going into my account to take funds, but they refuse to listen. I do not wish to speak to them any longer and would prefer if this is dealt with via email. Sincerely, Andrea Parker