Despicable Service

Received a call from one of MoiMooi agents offering a “special for R499” for 5 treatments per month, and they also mentioned that a friend had referred me (because if you refer a certain number of people, a discount is received by the referer). Thinking that I’ve seen their ads around etc I thought it sounds like a good deal, I sign up with my details and told that I’d receive an email with my login details in order to make appointments on their website. After an entire month I still haven’t received an email, called them about 4 times within that month, where each agent I spoke to said they’d send the email. The last time I called, I 1stly waited 5min before getting through, then transferred by a Zanele to an Alicia, where I had to repeat myself. Alicia sounded unprofessional, to the point she was the one raising her voice at me when I hadn’t even started shouting.

It’s disgusting the calibre of staff these companies employ and their level of service as a company is appalling. I wouldn’t recommend anyone to MoiMooi, they just induce frustration