1 reviews | Active since Sept 2016
Deductions after cancellation " Milk and Honey Boutique aka Moimooi'
<p>The service of the ladies are okay, but the back office processes are Terrible. I cancelled as per their process in March, followed up and receive an email with confirmation of the cancellation twice. Now at the end of May another premium was deducted and now I have to wait somewhere between 30, 60 or 90 days for my money. This is unacceptable, they just deduct from people accounts and now I have to wait. Spoke to Diane the 'manager'. CHANGE YOUR PROCESS. NO business sense, not customer focused. Quick to sign you up but not easy to get out. </p>
Good Day Member,
As discussed with our client service representative, your account with us has been cancelled and a single refund amount have been submitted and will be processed by our outsourced accounts department with our next refund dispersal.
Each company operates on with specific processes & time lines, all of our T & C’s are disclosed to our clients during the initial sales call as well as when dealing with our client service representatives.
The defamatory and slanderous remarks made with regards to our business ethics can be taken further in a judicial setting.
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
“Hello Peter” has been a great platform for us to resolve client matters which generally fall along the lines of miscommunication and impatience due to not adhering to the proper procedures.
Please feel free to liaise with our company to ensure that this matter is resolved.
Have a MoiMooi Day.
Regards
Client Services Department
Good Day Member,
As discussed with our client service representative, your account with us has been cancelled and a single refund amount have been submitted and will be processed by our outsourced accounts department with our next refund dispersal.
Each company operates on with specific processes & time lines, all of our T & C’s are disclosed to our clients during the initial sales call as well as when dealing with our client service representatives.
The defamatory and slanderous remarks made with regards to our business ethics can be taken further in a judicial setting.
Each consumer is entitled to their own opinion regarding their experiences at particular companies, with that being said each case is based on their own merits.
“Hello Peter” has been a great platform for us to resolve client matters which generally fall along the lines of miscommunication and impatience due to not adhering to the proper procedures.
Please feel free to liaise with our company to ensure that this matter is resolved.
Have a MoiMooi Day.
Regards
Client Services Department