1 reviews | Active since Oct 2019
Deduction of fee after cancellation and still no response from management
MoiMooi has again deducted the full subscription after I cancelled my subscription 2 months ago and have paid the cancellation fee. I have sent 3 emails with no response. I have called on 6 different occasions and each time I was assured that a manager would be in touch - I have yet to receive any call from this company. The one consultant, told me that it would take 90 days to refund my money. My concern is that it will happen again at the end of the month. The error was theirs as I provided the proper notice period and paid the cancellation fee, so I feel I should be refunded immediately. It is not so much about the payment, but the complete disregard of the inconvenience it has caused, and the lack of communication from them, and of course an apology is yet to be made.
