DEDUCT NY MONIES AFTER CANCELATION AND 10 MONTHS LATER... STILL NO REFUND

Item: MoiMooi
Rating: 1
Author: Jacquenetta H

I have given Moimoi enough notice to cancel my membership in May last year, which they confirmed was successful, however still deducted monies out of my account.

I sent numerous emails to their support and even to accounts, and they kept on giving me messages to keep me from going to the consumer counsel. Every time it's been said that my request for refund has been escalated.

R599 is a lot of money to just forget about.

I am way beyond 😡, but still want my monies

Helpful (0)

Replies (2)

Jacquenetta H's updateReviewer Update

31 Mar 2022, 22:53

I have also spoken with Dian Summerton who has given me the information that it's been escalated, but no refund

Jacquenetta H's update31 Mar 2022, 22:53

Reviewer Update

I have also spoken with Dian Summerton who has given me the information that it's been escalated, but no refund

MoiMooi's replyOfficial

01 Apr 2022, 09:34

Dear Jacquenetta Hartman,

Our records indicate that you paid R1997 -00i n monthly subscription premiums. You used treatments to the value of R5398-0. In the membership period of a few months, you saved R3400-00.

Please contact us so that we can assist you.

Yours Sincerely,
Customer Service Dept

MoiMooi's reply01 Apr 2022, 09:34

Official